Rental Agreement Number: RE:E***

I am struggling to get an answer out of AVIS for a deposit that was processed - YES deducted on my Credit Card. I can prove this by having forwarded them my them my Credit Card statement.

I have been sending emails after emails requesting feedback since 1 November 2024 when speaking to a customer care agent. I have tried to get hold of them telephonically, waiting for over 20 mins yesterday to be helped my call was dropped. I sent an email requesting somebody to return my call. I am just not getting any feedback.