Horrible service

Good Day

i hope this finds you well.

i have had the worst service from Avis Car Rental. My insurance rented a vehicle for me ther in septermber. It damaged by a hail storm and i was told the i would have to pay for it. The damage amounted to just above 4k. 2 weeks ago this amount was put on hold in my accaount. Then on the 17 November an amount of just above 6K was debited from my account. Was not informed why aned tried calling them and i was sent from pillar to post since that day. Today they telling me they are only going to release that money today and notify my bank and this will take 48 Hours.

In the 6k that was debited i was told that, that was for refuel aswell. but when i returned the vehicle a couple of days later only R1200 was was refunded from the R2000 initial holding fee that they asked for for the vehilce.

They are siiting with my 4k and say when the debited the 6k they did not realise that my other funds where not released. i need that money like in tommorrow and they can not assist. Got a very dissatisfactiry explanation from the agent at customer car including the supervisor.

i doubt i will ever use their services.