Dispute returned deposit - Disgusted client

Avis - Formal Customer Complaint

I had to request Avis via email to send me an invoice after delivering the leased vehicle and they still did not provide a detailed breakdown of the returned deposit recorded on a invoice. This breakdown should include:

1. Original deposit amount 2. Deductions made (with specific reasons) 3. Dates and amounts for any charges

Below a my concerns listed and I honestly think that a reputable business, such as Avis is disappointing,disgusting and plainly dishonest. Concerns 1. Discrepancy between original deposit and returned amount. I was informed that I will receive a deposit return which is half the amount of the paid deposit. I understand that petrol must be deducted but the tank takes R750 to fill and I brought it back with the tank filled halfway. 2. Vehicle delivery date (01/05/2025) versus scheduled deduction date (09/05/2025), I delivered the vehicle much earlier than was expected. Hence their must be a difference in payment that should be returned to me.

Please address my request and fulfill my customer need immediately. Request Please provide the breakdown to help clarify the deposit calculation and address my concerns. I need my actual deposit returned and I will not settle for less than that.