Complaint against Avis Budget

My name is Siyasanga Mabukane. On 22 February 2023 I made a purchase using my Capitec debit card and rented a car at East London Airport (Avis budget) for 30 days. The amount for the rental was R15 350.37. After a few days or so the purchase was reversed back to my account. I used the money and ended up with a minus on my bank account. On the 30th of March 2023 Avis debited the amount from my Capitec account. As per Capitec bank the payment went through even though I was on a minus which means I now owed the bank.

On the 3rd of April 2023 there was a Deposit of R2000.00 made to my Capitec account and was automatically deducted from my account by the Bank since the account was on a minus. Another Deposit of R100 made was also automatically deducted on the 20th April 2023. Lastly on the 24th of May 2023 a Deposit of R20 000.00 was made to my Capitec account and R13 003.68 was deducted which put my account back on the positive at Capitec. Since the last transaction from the R 20 000.00 my account has been on the positive, however Avis still informs me that I owe them and black listed for non-payment.

Capitec bank explained that they have paid Avis on the 30th of March 2023 and therefore I owed only the bank which I ended settling the amount. I have proofs of payment.

I have sent Avis proof of payment including my bank statement provided by the bank so to provide proof that I have settled the money. I have been in communication with Miss Gugulethu Zwane (Avis Budget): email: ***, office no. ***. Miss Zwane has a number of time sent me a chargeback letter even though I have sent her proof of payment and bank statement from Capitec. Avis has never investigated the money's where abouts and has never communicated with my bank with the aim to resolve the matter prior black listing even though I had requested Avis. A number of times the bank and I have been trying to reach out via telephone to Avis budget so the matter can be resolved but no response. When ever I get a response from Miss Zwane we are met with arrogance and follow up calls have been ignored. I find Avis budget act unfair and an inconvinience. My last email was in December 2023. At the time Miss Zwane from Avis budget was on leave as per her email message. She was to return on the 4th of January 2024 as per her email message. To date she has not responded to my email. I keep being declined for credit.

I also requested my bank for assistance but at this point they have furnished me and Avis every possible proof. Avis has not yet responded to my previous email which was in December 2023. I lodged a complaint to the Ombudsman for banks and a forensic investigation was done by Capitec Bank. I was advised by my bank to contact the Ombudsman for intervention and assist or rather open a civil case against Avis. My credit applications are declined everywhere I make an application. There is a debt company currently requesting payment on behalf of Avis. The company is Norman Bissett: +***3/***). I request for assistance and be immediately removed from being unfairly black listed by Avis. My experience with Avis budget has been nothing but stressful. I am still in communication with the ombudsman for Banks for the matter to be resolved and immediately removed from being unfairly listed. My daughter is starting school and her first experience has been stressful. I also have a 9 month old baby boy who need to taken care of. I am the only bread winner and credit does assist to some extent. Currently I cant take anything on credit.