Car Hire

10 August 2024: We went to Cape Town for our honeymoon and made arrangements prior to getting there for a car. We got there around 9pm. Gave us a car that was faulty, we got it swooped with another car the next day. At the end of our honeymoon, we returned the car and they said everything was fine the funds will be deposited back into our account ( funds being the deposit). Anyway, 3 months after we got a call and email to say we owe them R2256. My husband had to call around to understand why we need to pay when the bank cleared the payment to them, on their side it showed the bank was still holding the amount. My husband went to Avis Umhlanga and they advised him everything was clear. July 2025, almost a whole year later, we get an email that legal action will be taken against us because we haven’t paid them when we were advised by workers at Avis that everything was settled and fine. My husband called Avis 3 times to clear this up since getting the email and was always advised that someone will call him back, they never did. We were ready to make a payment plan with them since it wasn’t an issue on our end but we were still willing to pay. Avis and Budget are completely unprofessional and *********. I would not advise anyone to use them.