Bad service

***4ZA5 I am writing to formally express my dissatisfaction with the poor service I received from the Avis Krugersdorp branch during the period I had a courtesy vehicle, following an accident.

On the second day of using the initial courtesy vehicle provided, I experienced problems with the car. Avis contacted me a week later to arrange a replacement, which I appreciated. Due to being on crutches, I requested the vehicle be delivered to my workplace — this was accommodated.

However, when my personal vehicle was ready for collection from the panel beaters (Auto Magic), I asked if I could return the courtesy vehicle there. Mike from your team advised me to contact the branch on the day I was collecting my car, which I did. I followed this instruction and dropped the Avis car off at the panel beater as agreed.

Shortly after, I received a call from someone on your recovery team — Trevor **********). He claimed the car had not been collected and said he would call me back, which he never did. I took the initiative to follow up with Auto Magic, who confirmed the vehicle was collected. I then informed Trevor, who apologized for the confusion.

This entire experience has been stressful and frustrating, made worse by the lack of clear communication and follow-through from your team. I was already dealing with the inconvenience of an accident and limited mobility, and I expected better coordination and respect from a company of Avis’s reputation.

Regards,