Avis /Budget Car Rental Bad Service.

Afternoon

I booked a car on the 28 November 2023 for pick up 01 December 2023 and drop off 31 January 2024. I paid everything online when I booked. On the 1st December 2023 I went to collect the car everything went fine I left with the car.

On Monday 8th January 2024 I got a call from some rude guy by the name of Tobi/Tommy from Avis Recovery in the morning telling me that the car should have been returned to Avis on the 31st December 2023. I tried to explain to him that I booked the car for 61 days as per my bookings online.

The guy didn't want to listen to me, he started threatening me telling that if I don't return the same day he will send tracker and recovery team to come and take the car. I then told him that I can only make it to the Avis branch before 12h00 midday on 09 Tuesday 2024 he then dropped the call while talking to him.

When I knocked off at 17h00 I called him telling him I will go to the branch on Tuesday he carried on threatening me and insulting me. The he told me that Rustenburg branch open at 09h00am I must make sure that the car is returned or he will activate tracker at 09h15am on Tuesday 09 January 2024.

In the morning of 09 January 2024 Tuesday around 08h48am he called I didn't answer the phone because I was driving and couldn't hear it ringing. At around 08h54 I got a message from him telling me that he have activated tracker and recovery team they are on the way to come collect the car. I then responded to the message with "I am 15 minutes away".

When I approach Boitekong Mall on R510 I was stopped by 2 vehicles telling me that I am driving a stollen car the other one had handcuffs on him he tried to cuff me while I was on the car and I refused we ended up damaging the indicator switch. I then explained to them that I am on my way to Avis I even showed them my phone it was on Google map with a destination as Avis. Those guys left.

I arrived at the Avis branch around 09h35 when I got there I explained the situation to them what they told me is that Avis doesn't rent out cars over 31 days. To my surprise on the website it allowed me to book for 61 days and payed for it.

The manager went as far as I know that the car should have been returned and they tried to call me on the 30th December 2023 and they could get hold of me my phone was on voicemail. When I asked them why they didn't send a text or email I was told that they don't do that in this time of loadshedding network is a problem.

You guys must deal with your online booking on the website it doesn't correspond with branch bookings and your agents didn't explain to me that Avis doesn't allow over 31 days car rental.

And for that guy Tomi/Tommy he doesn't know how to talk to clients one day we will meet his match when threatening him.