RA
Riaaz A

1 reviews | Active since Jan 2022

21 Jan 2022, 08:50

Yes

On the 24th November 2021 I rented a vehicle from Avis Mondeor Jhb. I returned the vehicle on the 3rd December 2021 in the same condition I received it in. I was told that it would take 7 business days to get my deposit back. I went to the branch 10 business days later and was told the funds have reversed back to my credit card and was told the same old **** story alot of people get told. "IT WON'T REFLECT ON THE STATEMENT, BUT IT WILL SHOW ON THE AVAILABLE AMOUNT ON THE CREDIT". One consultant told me that the deposit gets reversed only after the rental vehicle is returned. The other consultant told me it was refunded before I got the vehicle back. So how is it possible to refund a deposit before the vehicle is returned. They are very unprofessional and inconsistent. Until this day I haven't received my deposit back. Becoming rich through lies!

0
Replies (2)
Avis
Avis's reply21 Jan 2022, 10:11
Official
Hi Riaaz, Thanks for reaching out to us. The deposit amount is reserved and not debited and with the type of card you used, the amount is automatically released back to your available balance, this however is done so by your Banking Institution and not by Avis, as certain banks will only hold the reserved funds for a minimum period, thereafter releasing it back in to their customers balance, making it available to them. We have sent an email to our mutual bank in order to confirm that the funds was released. Thank you ~AS 
Avis
Avis's reply25 Jan 2022, 08:35
Official
Good Day Riaaz, thank you for your patience in the matter. We received feedback from your bank, confirming that there is nothing pending, which means the hold was automatically released. Due to the date not being supp**** to us.  We suggest you contact your bank directly for assistance in reconciling your account. Thank you. ~AS