Wrongfully charged R17k for a contract that was renewed without my knowledge

Item: Avis
Rating: 1
Author: Answer B

Second time using Avis and this second experience has been terrible. My 09/07/24 contract was renewed and extended to the Aug24 without my knowledge and consent. They have even charged me R17k after I was assured that was canceled. 👎 I am waiting to hear an explanation behind this😡😡

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Replies (2)

Answer B's updateReviewer Update

13 Jul 2024, 18:35

Following my previous post, I have learned that Avis has ****me me R17k. They have debited it from my account on account of a non existent contract and it does not even show on their system. Anyone knows how I can tackle this because I want my money. 17k is a lot of money

Answer B's update13 Jul 2024, 18:35

Reviewer Update

Avis's replyOfficial

15 Jul 2024, 08:24

Dear Karabo,

We apologize for the inconvenience and frustration you’ve experienced with your recent rental.

Please send us a private message with your rental details so we can expedite the resolution of this issue.

Thank you for your patience and understanding.

Best regards,
This Avis Team

Avis's reply15 Jul 2024, 08:24

Official