Worst Service Ever

Good day

I really need to say, this is the worst service ever, and if I can help it, we will never use Avis again.

You were quick to take the deposit, and quick to take extra money from my bank account for late fees. Yet I make all the follow ups, wasting airtime because nobody answers the phone, always machines for 10 – 15 min. I have been phoning since last week, nobody gets back to me. We pay almost R4000 per month for insurance, and this really sucks. If the reason for the release of the money is Capitec, why do I need to follow up with them and contacting them.

They have one story, and you have another story.

I do feel it is not my responsibility to follow up or contact the bank. It is your job to make sure that we received back our deposit in time. We gave the car back at 07:00 on the 2nd of October. We are already on the 16th of October, and it is one story after another.

So bad to see all the reviews regarding the refunds. THIS IS REALLY A VERY BAD EXPERIENCE. NOBODY CONTACT US, EVEN NOW