Worst service ever.

Worst experience I’ve ever had. Also understaffed. My sisters and I rented from Avis here and were sorely disappointed by their “service”.

The staff representatives seemed to not even understand their own computer systems, using the excuse that they didn’t know why their pre-auth fees were so high and blamed “computer calculations”. When they charged our account with no prior warning because their own staff input the wrong date into their computer systems it forced us to take time out of our own schedules to return to their office on our holiday to fix their mistake. And we never even received an apology from them for causing us MAJOR concerns. It was a waste of half our day and many resulting days of stress. When we asked for an explanation, they said they would get someone higher up to contact us but never followed through. Thanks to their contract loopholes, they charged us for something we paid extra to not be charged for (windscreen and tyre waiver) I won’t be recommending anyone I know to rent from this business. Would’ve been cheaper to Uber or Bolt. I am extremely disappointed and wish I never have to deal with this type of headache again.