BW
Bokang W
1 reviews | Active since Dec 2024
03 Dec 2024, 15:43
Worst Service Ever !!!
I am simply dissatisfied with Avis Car Rental service (SOWETO); every time I need to receive my refund, I have to wait months, go back and forth, fight and use threats to get their attention and my money back. Before you can be assisted, something extreme must occur. The consumer experience is consistently bad. If you do not follow up on your inquiry, no one will bother to provide feedback. Sifiso, the consultant, has been sending my inquiries to the headquarters, but no one has ever responded. My rental occurred on October 25, 2024 (RA ***), and AVIS has yet to release my money. I will never utilize their services again, and will not recommend their services to anyone going forward.
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
04 Dec 2024, 08:04Hi Bokang,
Thank you for your feedback,
Please note that communication was sent to your bank to enquire if the holding deposit was released or still on hold, we will advise of the feedback once we receive it from your bank.
Please be advised that when the amount is released it will not come back in your account as a credit but fall back to your available balance.
Thank you.
Avis team
Thank you for your feedback,
Please note that communication was sent to your bank to enquire if the holding deposit was released or still on hold, we will advise of the feedback once we receive it from your bank.
Please be advised that when the amount is released it will not come back in your account as a credit but fall back to your available balance.
Thank you.
Avis team
Avis's reply04 Dec 2024, 08:04
Official
Hi Bokang,
Thank you for your feedback,
Please note that communication was sent to your bank to enquire if the holding deposit was released or still on hold, we will advise of the feedback once we receive it from your bank.
Please be advised that when the amount is released it will not come back in your account as a credit but fall back to your available balance.
Thank you.
Avis team
Thank you for your feedback,
Please note that communication was sent to your bank to enquire if the holding deposit was released or still on hold, we will advise of the feedback once we receive it from your bank.
Please be advised that when the amount is released it will not come back in your account as a credit but fall back to your available balance.
Thank you.
Avis team
Avis's replyOfficial
06 Dec 2024, 10:35Hi Bokang,
Thank you for your patience,
Please be advised that we confirmed with your bank and the holding deposit was released and made available for you to use.
Thank you.
Avis Team.
Thank you for your patience,
Please be advised that we confirmed with your bank and the holding deposit was released and made available for you to use.
Thank you.
Avis Team.
Avis's reply06 Dec 2024, 10:35
Official
Hi Bokang,
Thank you for your patience,
Please be advised that we confirmed with your bank and the holding deposit was released and made available for you to use.
Thank you.
Avis Team.
Thank you for your patience,
Please be advised that we confirmed with your bank and the holding deposit was released and made available for you to use.
Thank you.
Avis Team.
BW
Bokang W's updateReviewer Update
06 Dec 2024, 15:10Hi Avis,
The only money i got released was the R10500,00 holding fee which I've received. I'm still waiting to hear what happened to my R4414.70 (RE: ***) , please advise?
The only money i got released was the R10500,00 holding fee which I've received. I'm still waiting to hear what happened to my R4414.70 (RE: ***) , please advise?
BW
Bokang W's update06 Dec 2024, 15:10
Reviewer Update
Hi Avis,
The only money i got released was the R10500,00 holding fee which I've received. I'm still waiting to hear what happened to my R4414.70 (RE: ***) , please advise?
The only money i got released was the R10500,00 holding fee which I've received. I'm still waiting to hear what happened to my R4414.70 (RE: ***) , please advise?