WORST SERVICE EVER!!!!

Good Day

Today, a few minutes ago, we returned a rented car at U'shaka International Airport and the following happened:

We checked the car with Wesley Willard and found no faults and/or dents on the vehicle.

Whilst waiting for our flight back to Johannesburg Msiza Gumede gave us a call to say that the car has a dent in the rear bumper.

We immediately went to the Avis Kiosk.

Upon arrival, Msiza Gumede walked us to the vehicle and pointed out the dent.

He had not even followed up nor checked with Wesley Willard to see if there was a dent or not.

When the supervisor, Nwabisa Molotana came to the vehicle she confirmed that it was a clearly visible dent.

A dent that was not there when we brought in the car and checked it with Wesley Willard.

When the supervisor asked for the check list from the gentlemen that checked cars collected on Friday, 26 January 2018, none was available.

She asked for the check list from us but we were not even given a check list upon collecting the car.

When I asked for the names of the staff (the inspector and supervisor) from Msiza Gumede, he gave us an attitude.

Incompetence at its highest.

We were then informed that the matter will be under investigation.

This was by far the worst encounter we have ever had with a car rental company.

Regards.