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ibrahim E
1 reviews | Active since Mar 2023
26 Jan 2024, 11:55
worst service business ever
i've been dealing with Avis in Many countries, never had such terrible experience with any of them except for Avis south africa, since 2021, i always rent a mini lease which is always more than 3 months, so usually car disk expire, i end up running after them to replace the vehichle or sort out the issue, always end up waiting for a week or too, before they start looking at the request during this period i get many tickets, while i am writing this review they putting me on hold for an hour now! i strongly do not recommend Avis, terrible customer care, terrible experience, never respond on time, you send them an email then u are lucky if they answered within a month!!!!
Helpful (0)
Replies (4)0
Replies (4)
Avis's replyOfficial
26 Jan 2024, 12:54Dear ibrahim,
Thank you for taking the time to contact us.
We would like to express our sincere apologies for the subpar experience you've had with us. Your feedback is vital, and we are sorry for the frustration and inconvenience caused during your interactions with our services.
This is not the level of service we aim to provide, To expedite the resolution process, could you kindly provide your rental agreement number and any additional details. This information is crucial in allowing us to address your concerns promptly.
We acknowledge the extended wait times you've experienced, both on the phone and through email, and we want to assure you that we are actively working to improve our customer care services to prevent such delays in the future.
Thank you for bringing these issues to our attention. We value your business, and we are dedicated to providing a swift and satisfactory resolution.
Thank You,
The Avis Team
Thank you for taking the time to contact us.
We would like to express our sincere apologies for the subpar experience you've had with us. Your feedback is vital, and we are sorry for the frustration and inconvenience caused during your interactions with our services.
This is not the level of service we aim to provide, To expedite the resolution process, could you kindly provide your rental agreement number and any additional details. This information is crucial in allowing us to address your concerns promptly.
We acknowledge the extended wait times you've experienced, both on the phone and through email, and we want to assure you that we are actively working to improve our customer care services to prevent such delays in the future.
Thank you for bringing these issues to our attention. We value your business, and we are dedicated to providing a swift and satisfactory resolution.
Thank You,
The Avis Team
Avis's reply26 Jan 2024, 12:54
Official
Dear ibrahim,
Thank you for taking the time to contact us.
We would like to express our sincere apologies for the subpar experience you've had with us. Your feedback is vital, and we are sorry for the frustration and inconvenience caused during your interactions with our services.
This is not the level of service we aim to provide, To expedite the resolution process, could you kindly provide your rental agreement number and any additional details. This information is crucial in allowing us to address your concerns promptly.
We acknowledge the extended wait times you've experienced, both on the phone and through email, and we want to assure you that we are actively working to improve our customer care services to prevent such delays in the future.
Thank you for bringing these issues to our attention. We value your business, and we are dedicated to providing a swift and satisfactory resolution.
Thank You,
The Avis Team
Thank you for taking the time to contact us.
We would like to express our sincere apologies for the subpar experience you've had with us. Your feedback is vital, and we are sorry for the frustration and inconvenience caused during your interactions with our services.
This is not the level of service we aim to provide, To expedite the resolution process, could you kindly provide your rental agreement number and any additional details. This information is crucial in allowing us to address your concerns promptly.
We acknowledge the extended wait times you've experienced, both on the phone and through email, and we want to assure you that we are actively working to improve our customer care services to prevent such delays in the future.
Thank you for bringing these issues to our attention. We value your business, and we are dedicated to providing a swift and satisfactory resolution.
Thank You,
The Avis Team
iE
ibrahim E's updateReviewer Update
26 Jan 2024, 13:023***-ZA-3
here is the booking reference
simply the disk is expired and i got tickets already from police men,
Car milage is above 30K Kms, i simply asking for replacement
i've been trying to contact customer care since monday
and today they put me on hold for an hour!
no appologies accepted!
Last time with Avis for sure!!!
here is the booking reference
simply the disk is expired and i got tickets already from police men,
Car milage is above 30K Kms, i simply asking for replacement
i've been trying to contact customer care since monday
and today they put me on hold for an hour!
no appologies accepted!
Last time with Avis for sure!!!
iE
ibrahim E's update26 Jan 2024, 13:02
Reviewer Update
3***-ZA-3
here is the booking reference
simply the disk is expired and i got tickets already from police men,
Car milage is above 30K Kms, i simply asking for replacement
i've been trying to contact customer care since monday
and today they put me on hold for an hour!
no appologies accepted!
Last time with Avis for sure!!!
here is the booking reference
simply the disk is expired and i got tickets already from police men,
Car milage is above 30K Kms, i simply asking for replacement
i've been trying to contact customer care since monday
and today they put me on hold for an hour!
no appologies accepted!
Last time with Avis for sure!!!
Avis's replyOfficial
26 Jan 2024, 14:09Thank you for the details, we have expedited the matter to our Operations Team, they will be in contact with with you soon.
Kind Regards
The Avis Team
Kind Regards
The Avis Team
Avis's reply26 Jan 2024, 14:09
Official
Thank you for the details, we have expedited the matter to our Operations Team, they will be in contact with with you soon.
Kind Regards
The Avis Team
Kind Regards
The Avis Team
iE
ibrahim E's updateReviewer Update
26 Jan 2024, 15:57for real? did you really expidate the process!!! i just received an email now from Avis asking me just to explain for the 10th time
relly can not imagine that Avis can not handle such simple request,
please note weekend already started and won't be able to het hold of any Agent, so simply i've to wait till monday with expired disk/high milage car
relly can not imagine that Avis can not handle such simple request,
please note weekend already started and won't be able to het hold of any Agent, so simply i've to wait till monday with expired disk/high milage car
iE
ibrahim E's update26 Jan 2024, 15:57
Reviewer Update
for real? did you really expidate the process!!! i just received an email now from Avis asking me just to explain for the 10th time
relly can not imagine that Avis can not handle such simple request,
please note weekend already started and won't be able to het hold of any Agent, so simply i've to wait till monday with expired disk/high milage car
relly can not imagine that Avis can not handle such simple request,
please note weekend already started and won't be able to het hold of any Agent, so simply i've to wait till monday with expired disk/high milage car