worst service

This is the worst service i have ever received from budget Avis.. 1st you took over R3000 which i have no idea why, and that you will explain to me.. I called from 8:30pm your call centre, airport to extend my agreement from the cape town branch and WOW how to serve your customers, i spent over R200 dailling your ********** 622 number which by the way only operate till 6pm, your ********** 415 which is no answer, ********** 800 which is also no answer, after 2h we decide to call you road assistance and emergency which could not assist as it was not for that and provide me with number ********** 818 which also just ring till it goes silent.. what is the point of having landlines if no one is answering. My question now is who will be liable for the car that was not back in time, cause we will not take the fall for it, as per your agent Paul that we spoke with at 8pm, he advise that we will not be liable for any penalties and we can even call 2mrw to extend.. i want this to be investigated and advise why your staff does not answer calls when clients call in.. if we will be responsible for this, i will ensure to take this to the Ombudsman as i have all proof that i have been calling all your contact numbers from 8:30pm to extend and wasted money as till now i have still not been assisted.