Worst Experience with Avis & Losing My Money

<p>I've been hiring a car with Avis for a couple of months and each time I took the car they would reserve money from my account and were suppose to move it to their account once I had closed the contract. However 3 consecutive times whenever I would close the contract and open a new one instead of them moving the funds which were already reserved in my account they would debite twice. Each time I would call them to inform them about this they would deny the issue and I would have to go to my bank to get proof and go fight with them in their offices to get my money. Even after bringing the proof from my bank it was always a mission to get my money back instead I was blamed for using a cheque card and not a credit card, which is something that was never a problem when they had to take money from my account but when they had to pay me back it become an issue.</p> <p> </p> <p>The last straw was when I went to return their car which was two weeks ago and to officially close my contract with them. I was told that I would not get my deposit back as the color of the car looked different as if there were two shades of the same color. I was offended for being accused of messing up their car when I didn't and they were very rude telling me that their cars have never looked like this and I must have done something with it. </p> <p> </p> <p>I kept quite and corporated as they took down my details thinking i'd get a call thereafter to be upadted since I didn't get back my money. The was never any feedbacl from them and I had to call them which was a week later and I was told that the matter is under investigation and they would let me know. I again kept quite and said ok, a week went by again and no communication from them I had to be the one calling again and I was told the matter was closed as the was nothing wrong with the car and my deposit was sent back to me which was not true instead two days ago a debit went off my account from them and whenI asked them about this they again said they did not do that.</p> <p>Please help I still have not recived my depost back on a car that was returned two weeks ago instead another money was debited from my account which I did not authorize.</p>