Worst experience ever

Actually disgusted at the service received from Avis. Over a month ago my online booking was denied and they still had my money put on hold. I’m still waiting for the money to be released. I was contacted by Samantha Meyer who I thought was assisting me, turns out she got me confused with another client and then referred me to the contact center, knowing damn well they are closed due to COVID. I’ve sent numerous emails up until today no one has responded to my emails or even showed the slightest bit interested in helping me get my own money back. They quite quick to keep the money on hold but to have it released takes months for whatever reason. It’s almost as if they don’t want you to come back.