Worst customer service EVET from start to finish!

We hired a car from Avis King Shaka, Friday 9/11/2015. 20 min after we left we were involved in a severe car accident whereby we were not at fault. Immediately we contacted avis emergency roadside assistance. We told them where we were and they agreed to send a tow truck. This took over 20 min with multiple calls from avis and the driver asking irrelivant questions such as \is our driver there yet". Sitting injured in the rain waiting to get into an ambulance we had the then contact the tow driver for avis. Disgraceful. Later we were then contacted by avis while at hospital to say we must go back to the airport to get a replacement car. Sure avis we will just leave the hospital"