WORST CUSTOMER SERVICE EVER!!!!

I have been having an issue with a AVIS car hire's customer service department. I have been trying to get an issue resolved regarding a refund of R8300 for a changed booking yet no one is willing to help. I hired the car on 12 December 2020 and as of today (25 January 2021) I have had no decent feedback from them.

I was informed by telephone on the 7 January 2021 that a refund would be paid in the following week due to the amount and I have not received anything. When I have followed up on numerous occasions my emails are not even rep**** to.

This is the worst customer service that I have ever experienced in my life. No one at avis cares about assisting the client at all. the worst part is that it was not a once of rental, as I am a regular customer and have akways ussed avis where ever I travel. Not even that makes a difference.

I am hoping that a manager from Avis will be in touch with me through this forum and using the customer services department is a waste of time and effort. I have been very patient and am now starting to lose my patience with them.