RT
Rowan T
1 reviews | Active since Dec 2021
03 Dec 2021, 16:03
Worst Customer service ever. And misleading Clients PLEASE AVOID
Good day People, I want to WARN to not make a booking with AVIS. I had such a bad experience with AVIS. Booked a vehicle online, and my plans changed I gave them a call to find out how I go about changing my booking. The customer care agent told me what I have to do. “PLZ note they never told me that if I do change my booking I will not be refunded if my booking will show credit”. I went on to do a change online and also a lower class vehicle, I ask the question again at OR Tambo if I would be refunded on my credit, and Agent at OR Tambo confirmed with me that I will be refunded 2-3 business days after returning the vehicle. Till today it's been over a month. And I keep requesting my refund, the company will either not respond to my email, and the customer care agents just tell me that I lost my money, and that's the online prepayment policy. Please, people, avoid this Company I learned the hard way lost over R4000.
Helpful (0)
Replies (7)0
Replies (7)
Avis's replyOfficial
03 Dec 2021, 16:45Hi Rowan,
We are sorry to hear about your experience.
Please provide your rental agreement number or confirmation number so we can investigate the matter.
Avis Team
We are sorry to hear about your experience.
Please provide your rental agreement number or confirmation number so we can investigate the matter.
Avis Team
Avis's reply03 Dec 2021, 16:45
Official
Hi Rowan,
We are sorry to hear about your experience.
Please provide your rental agreement number or confirmation number so we can investigate the matter.
Avis Team
We are sorry to hear about your experience.
Please provide your rental agreement number or confirmation number so we can investigate the matter.
Avis Team
Avis's replyOfficial
06 Dec 2021, 09:03Thanks for the details.
Please confirm the date you contacted our team so we can retrieve the call recording.
Avis Team
Please confirm the date you contacted our team so we can retrieve the call recording.
Avis Team
Avis's reply06 Dec 2021, 09:03
Official
Thanks for the details.
Please confirm the date you contacted our team so we can retrieve the call recording.
Avis Team
Please confirm the date you contacted our team so we can retrieve the call recording.
Avis Team
RT
Rowan T's updateReviewer Update
06 Dec 2021, 11:36You request all these information, but this doesn't solve the problem that i lost my money , the fact that i lost the money isn't my main concern misleading me at OR Tambo when taking the car that i WILL be refunded is my concern and when i do an enquiry your agents just say that the policy there is nothing that they can do!!!!
I called on Last Wednesday, last Friday and 2 weeks ago on a Tuesday !!!!
I called on Last Wednesday, last Friday and 2 weeks ago on a Tuesday !!!!
RT
Rowan T's update06 Dec 2021, 11:36
Reviewer Update
You request all these information, but this doesn't solve the problem that i lost my money , the fact that i lost the money isn't my main concern misleading me at OR Tambo when taking the car that i WILL be refunded is my concern and when i do an enquiry your agents just say that the policy there is nothing that they can do!!!!
I called on Last Wednesday, last Friday and 2 weeks ago on a Tuesday !!!!
I called on Last Wednesday, last Friday and 2 weeks ago on a Tuesday !!!!
Avis's replyOfficial
06 Dec 2021, 16:30Hi Rowan,
This information will assist us in investigating the matter regarding your booking.
Avis Team
This information will assist us in investigating the matter regarding your booking.
Avis Team
Avis's reply06 Dec 2021, 16:30
Official
Hi Rowan,
This information will assist us in investigating the matter regarding your booking.
Avis Team
This information will assist us in investigating the matter regarding your booking.
Avis Team
RT
Rowan T's updateReviewer Update
07 Dec 2021, 14:00Good day Rowan Titus,
Thank you for the below email.
Reference number : E***
Kindly be advised that as per the original booking. You have prepaid an amount of R9129.00 for the rental. The rental total came to R4320.26 and we do not refund the unused amount if you have over prepaid for the booking.
Should you have any queries, please contact customer service on : +27(0) 11 *** or email ***
You see People this is how i was mislead at OR Tambo, do you really think I would proceed will lower class vehicle if they advised me prior.
Be warned
Thank you for the below email.
Reference number : E***
Kindly be advised that as per the original booking. You have prepaid an amount of R9129.00 for the rental. The rental total came to R4320.26 and we do not refund the unused amount if you have over prepaid for the booking.
Should you have any queries, please contact customer service on : +27(0) 11 *** or email ***
You see People this is how i was mislead at OR Tambo, do you really think I would proceed will lower class vehicle if they advised me prior.
Be warned
RT
Rowan T's update07 Dec 2021, 14:00
Reviewer Update
Good day Rowan Titus,
Thank you for the below email.
Reference number : E***
Kindly be advised that as per the original booking. You have prepaid an amount of R9129.00 for the rental. The rental total came to R4320.26 and we do not refund the unused amount if you have over prepaid for the booking.
Should you have any queries, please contact customer service on : +27(0) 11 *** or email ***
You see People this is how i was mislead at OR Tambo, do you really think I would proceed will lower class vehicle if they advised me prior.
Be warned
Thank you for the below email.
Reference number : E***
Kindly be advised that as per the original booking. You have prepaid an amount of R9129.00 for the rental. The rental total came to R4320.26 and we do not refund the unused amount if you have over prepaid for the booking.
Should you have any queries, please contact customer service on : +27(0) 11 *** or email ***
You see People this is how i was mislead at OR Tambo, do you really think I would proceed will lower class vehicle if they advised me prior.
Be warned
RT
Rowan T's updateReviewer Update
08 Dec 2021, 08:49So what you say is that I am lying?
I understand it's also my.responsibilty to read T&C, but we trust people ( companies when we speak to employees to provide the information), and obviously will the branch say they never told me that, ( typical, never wants to take full responsibility if they were wrong ) you know what its fine losing that money will not financially harm me, the fact that your people is not honest!!!! Misleading customers. And you could think for yourself and person that would have known about that no refund policy, I obviously would have took the vehicle for longer period!!!!but I will make sure I speak to a lot of friend, colleagues as well as businesses not to use you.will also put my experience on more social platforms!!!!
I understand it's also my.responsibilty to read T&C, but we trust people ( companies when we speak to employees to provide the information), and obviously will the branch say they never told me that, ( typical, never wants to take full responsibility if they were wrong ) you know what its fine losing that money will not financially harm me, the fact that your people is not honest!!!! Misleading customers. And you could think for yourself and person that would have known about that no refund policy, I obviously would have took the vehicle for longer period!!!!but I will make sure I speak to a lot of friend, colleagues as well as businesses not to use you.will also put my experience on more social platforms!!!!
RT
Rowan T's update08 Dec 2021, 08:49
Reviewer Update
So what you say is that I am lying?
I understand it's also my.responsibilty to read T&C, but we trust people ( companies when we speak to employees to provide the information), and obviously will the branch say they never told me that, ( typical, never wants to take full responsibility if they were wrong ) you know what its fine losing that money will not financially harm me, the fact that your people is not honest!!!! Misleading customers. And you could think for yourself and person that would have known about that no refund policy, I obviously would have took the vehicle for longer period!!!!but I will make sure I speak to a lot of friend, colleagues as well as businesses not to use you.will also put my experience on more social platforms!!!!
I understand it's also my.responsibilty to read T&C, but we trust people ( companies when we speak to employees to provide the information), and obviously will the branch say they never told me that, ( typical, never wants to take full responsibility if they were wrong ) you know what its fine losing that money will not financially harm me, the fact that your people is not honest!!!! Misleading customers. And you could think for yourself and person that would have known about that no refund policy, I obviously would have took the vehicle for longer period!!!!but I will make sure I speak to a lot of friend, colleagues as well as businesses not to use you.will also put my experience on more social platforms!!!!
Avis's replyOfficial
07 Jan 2022, 08:28Hi Rowan,
We apologise that we could not reach an agreement on the query.
Avis Team
We apologise that we could not reach an agreement on the query.
Avis Team
Avis's reply07 Jan 2022, 08:28
Official
Hi Rowan,
We apologise that we could not reach an agreement on the query.
Avis Team
We apologise that we could not reach an agreement on the query.
Avis Team