1 reviews | Active since Jan 2024
Worst Car Rental in RSA - You won’t get your deposit back!
On the 28th of May 2025, I rented a vehicle and returned it a day earlier on the 29th of May 2025. I was informed that I will receive my deposit within 14 days. It’s past 30 days and I have not yet received my deposit. When I called them, I was informed that my refund was not yet processed. Their excuse was that I used a different card to pay for my deposit. Which is a lame excuse given that they had both my card details. This means if I had not called them, I wouldn’t received my deposit. My wife also had a bad experience with Avis as she only received her deposit after 3 months after of frequently calling the customer service line. Based on her experience and reading similar reviews online, it seems this is standard ********* business practice from Avis. So, I will taking on this matter legally including reporting Avis to the NCC and CGSO.
Thank you for your patience and for bringing this matter to our attention.
We would like to apologize for the delay in processing your deposit refund. We understand how frustrating this experience must have been and regret any inconvenience caused.
We can now confirm that your refund has been successfully processed. The funds should reflect in your account accordingly within your bank’s processing timelines.
Should you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
We appreciate your understanding and the opportunity to resolve this issue.
Kind regards,
The Avis Team
Thank you for your patience and for bringing this matter to our attention.
We would like to apologize for the delay in processing your deposit refund. We understand how frustrating this experience must have been and regret any inconvenience caused.
We can now confirm that your refund has been successfully processed. The funds should reflect in your account accordingly within your bank’s processing timelines.
Should you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
We appreciate your understanding and the opportunity to resolve this issue.
Kind regards,
The Avis Team