Worst Car Rental Experience with Avis

My worst rental car experience to date!!! Avis has absolutely lost their customer sentiment. How your branches still operate with this kind of customer service has me baffled.

We got our car rental on the 15th of December and returned on schedule to the Richards Bay Airport branch the 20th of December and there is still a hold on our credit card with no urgency from Avis to conclude and we headed to 2 weeks now!!!!!

But the absolute slap in the face when we arrived at the Richard's Bay airport to collect our one day rental which in reality was under 2 hours just to get back to the airport in Durban, they charged and put a hold on our credit card for over R14 000.00!!!! For an entrance level group A rental car.

So we now have a hold on our credit card for over R20 000.00 during a financial difficult time of the year . It would have been cheaper if we used Uber or Shuttle Service and supported actual honest individuals instead of large corporates that are outright *********!!!!!

This is not our first rodeo and Avis business model is ********* and *********,dont treat customers like fools in your branches we understand how car rentals work.

We were contacted the 24th of December by Avis to confirm our reservation and the hold amount. Athough still ridiculously high for the short duration at just over R5000.00 that they confirmed telephonically it was not R 12500.00!!!! ,This is *********, ********* business practice and for such a big corporate your company should be ashamed.

We were forced to make payment almost under duress because we had our flight we were going to miss but in future I wont step foot in an Avis Branch and I will spread far and wide so my family,friends,colleagues and the general public dont get their fingers burnt as we do.

As for responding to this complaint, I have tried calling,I have sent emails and we have visited your DBN King Shaka branch so this is what a customer at witts end feels like when you try your best to resolve a clear issue and avis employees couldn't have a care in the world to even acknowledge your cause for complaint.

As for your Multiply partnership with Momentum. I am of the opinion that Avis shouldn't be allowed another platform to do business if this is your new business model good luck keeping your customers from going somewhere else.