SM
Shriya M

1 reviews | Active since May 2018

20 Oct 2023, 03:58

Worst car rental company! Money ********s!!

Avis Cape Town International Airport branch is the same category as Eskom. They lie through their teeth, with no evidence. I have laid several complaints, called and sent emails. There is a very poor response and no on is willing to help because they are all in it! I hired a car, there was absolutely no inspection. I trusted their services, as I have been a long standing client of Avis. Upon returned I've been billed almost double the amount for damages that were there before collection. I have asked for footage of when the car was collected. The fuel tank was also not full. They are a bunch of **** artists!! Do not use this provider at all! They take any opportunity to charge you unnecessarily. They still have not given me a statement for the detailed charges! They haven't given me a summary of the investigation! I need to go onto social media to try and get a response, 3-5 days is overdue if the complaint was sent two weeks ago. There's no sense of urgency when it comes to other people's money.

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Replies (2)
Avis
Avis's reply20 Oct 2023, 08:48
Official
Hi Shriya,

Thank you for contacting us,

We would like to apologize for the delay in response to your query, we have escalated your query and will advise with feedback.

Avis team
Avis
Avis's reply27 Oct 2023, 11:41
Official
Hi Shriya,

Thank you for your patience,

We have investigated with the branch and we have recordings showing that the vehicle was refueled prior to you collecting the vehicle therefore was received full, we have sent you the invoice detailing the charges.

We are still investigating the damage charge and in the interim, we have sent you the damage documents for the damage charges. with regards to the inspections, the rental vehicles are pre-inspected, and should there be any damages on the vehicle these are noted on your signed contract, and we do advise customers to check the rental vehicle before leaving the airport, should they notice anything there are car attendants available to assist.

Avis Team