Worst after service, ********* damage claims and delay tactics

Extremely disgusted with the service delivery. Rented a car from Bordeaux, France 2 months ago (without full insurance coverage). We had no issues before and the car delivery was quick and easy. However no inspection had taken place before hand. When we delivered the car (without any damage caused by us) again no inspection took place, whereby they agreed to our word that we have not caused any damage to the car. One day later we had been charged with a 380Euro damage claim, taken from our account. The charge was then queried whereby a report had been sent, containing mistakes, wrong dates and limited information of the damage which we had been charged with. We then queried the report, asking for sufficient information and clarification which until today have not been responded to ( 2 months later).

We are following up every single week whereby we are being told we will receive a response soon. Clearly this is delay tactics from Avis since every day that goes past is making our case weaker and weaker. We cannot get a hold of a relevant person at Avis with whom it can be discussed over the phone as they prefer email communication, ironically, since they do not even respond with proper feedback.

After searching online we came across numerous similar scenarios where clients have been charged with damage without their knowledge, especially where the full insurance had not been opted for.

I would 100% not recommend using Avis, they are overly expensive, they take advantage of tourists (not taking the full insurance) and their after service is extremely bad and disappointing.