Worse customer at AVIS Oribi Airport

Worst customer service ever at Avis Oribi airport in Pietermaritzburg. I booked and paid for the vehicle online on Sept 20 which was more than 5 weeks before collection date, 28 Oct. I got there on Oct 28 after 6pm only to find that they had closed at 5pm, which was not a problem cos I also didn't check their operating times; however, a courtesy call or an sms to let me know would have been appreciated since I was stuck at work so I would've asked them to deliver the vehicle. When I got there the following morning (had to postpone the departure time for my trip) I was told to wait for almost 2 hours since the vehicles were not ready, they were still being washed and disinfected. WOW! After a long wait I was given a VW Polo vivo automatic instead of a VW Polo tsi automatic that I had booked online, when I complained I was told they're under the same group so it doesn't make any difference. Upon inspecting the vehicle I realized that the license disc was expired, the license plate was falling off and there was a tyre pressure warning light, when I complained about all that I was told that it's not my problem since Avis will pay if ever I do get a ticket. I had to take that car since I had no choice and had already paid but I was not happy with their service, nobody deserves that treatment ever especially if they're paying for the services rendered. It is totally unacceptable; I was frustrated the whole time thinking about all those defects while praying not be stopped by the cops along the way!