JJ
Jessica J
1 reviews | Active since Sept 2022
31 May 2024, 11:37
Worse company
Avis soweto worse services ever..swear at customers and I was not informed for my documents.when renting the car the person who called a supervisor doesn't know how to treat customers ill treat customers.when calling them the never answer the phone and always have excuses. I have decide to open law suit against them with all the evidence I have them.mathapelo and dumisani attacked me in the branch.
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Replies (2)JJ
Jessica J's updateReviewer Update
31 May 2024, 11:50Even worse when checking the car to collect on of the members in the branch asked for a bribed to not added on my fees. I paid full amount but avis failed me by being dishonesty and not treating me well as their customers I would never suggest anyone to go to soweto branch seem like that train their employees to do their job.
JJ
Jessica J's update31 May 2024, 11:50
Reviewer Update
Even worse when checking the car to collect on of the members in the branch asked for a bribed to not added on my fees. I paid full amount but avis failed me by being dishonesty and not treating me well as their customers I would never suggest anyone to go to soweto branch seem like that train their employees to do their job.
Avis's replyOfficial
31 May 2024, 13:54Dear Jessica,
Thank you for bringing this serious matter to our attention. We are sorry to hear about your negative experience. The behavior you described is unacceptable and does not align with our commitment to providing excellent customer service.
We want to assure you that we take these allegations very seriously and immediate action will be taken to investigate these claims.
We are committed to resolving this matter as quickly and fairly as possible and will cooperate fully with any investigation.
We are committed to resolving this matter as quickly and fairly as possible and will cooperate fully with any investigation.
Again, we apologize for the distress and inconvenience this incident has caused you.
Kind Regards
The Avis Team
Kind Regards
The Avis Team
Avis's reply31 May 2024, 13:54
Official
Dear Jessica,
Thank you for bringing this serious matter to our attention. We are sorry to hear about your negative experience. The behavior you described is unacceptable and does not align with our commitment to providing excellent customer service.
We want to assure you that we take these allegations very seriously and immediate action will be taken to investigate these claims.
We are committed to resolving this matter as quickly and fairly as possible and will cooperate fully with any investigation.
We are committed to resolving this matter as quickly and fairly as possible and will cooperate fully with any investigation.
Again, we apologize for the distress and inconvenience this incident has caused you.
Kind Regards
The Avis Team
Kind Regards
The Avis Team