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Philile M

1 reviews | Active since Nov 2012

27 May 2015, 09:46

WHY AM I GETTING AN AVIS BILL IF RANGE ROVER HIRED

HI<br> <br> Last year my Range Rover broke down in Durban while I was about to travel back to JHB. I then called the land rover assist hotline and was told a driver is on their way to me to take me to pick up a vehicle at the King Shaka airport. I got there and received a vehicle.<br> <br> I got to King Shaka, asked them what do I do when I get to jhb and they assured me I only needed to pay for petrol and the car will be collected from me when my Range Rover has been fixed. When I got to jhb, I used the car, and Land Rover then delivered my fixed vehicle. I then called Avis to come and collect the car where I work.<br> <br> They didnt,<br> <br> I called again as the car was taking up my normal parking at work - I had to park my private vehicle outside while waiting for avis to pick up their car.<br> <br> I was then presented with a bill. I inquired and was told its because they had to pick up the car in JHB. I asked them how is that my problem because when my vehicle broke down I was driving to jhb. They said they would escalate. Nothing.<br> <br> They called again. I told them the same story. Its not gotten to a point WHERE THEY HAVE TAKEN LEGAL ACTION AGAINST ME!!!!!???? WHY???? <br>

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Replies (1)
Avis
Avis's reply27 May 2015, 13:59
Official
Hello phililemiya,

Thank you for your post.

We have escalated your complaint to our Customer Care Manager who will resolve your complaint posted.

Kind Regards
Avis Team