1 reviews | Active since Nov 2012
WHY AM I GETTING AN AVIS BILL IF RANGE ROVER HIRED
HI<br> <br> Last year my Range Rover broke down in Durban while I was about to travel back to JHB. I then called the land rover assist hotline and was told a driver is on their way to me to take me to pick up a vehicle at the King Shaka airport. I got there and received a vehicle.<br> <br> I got to King Shaka, asked them what do I do when I get to jhb and they assured me I only needed to pay for petrol and the car will be collected from me when my Range Rover has been fixed. When I got to jhb, I used the car, and Land Rover then delivered my fixed vehicle. I then called Avis to come and collect the car where I work.<br> <br> They didnt,<br> <br> I called again as the car was taking up my normal parking at work - I had to park my private vehicle outside while waiting for avis to pick up their car.<br> <br> I was then presented with a bill. I inquired and was told its because they had to pick up the car in JHB. I asked them how is that my problem because when my vehicle broke down I was driving to jhb. They said they would escalate. Nothing.<br> <br> They called again. I told them the same story. Its not gotten to a point WHERE THEY HAVE TAKEN LEGAL ACTION AGAINST ME!!!!!???? WHY???? <br>
Thank you for your post.
We have escalated your complaint to our Customer Care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Thank you for your post.
We have escalated your complaint to our Customer Care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
