LB
Linds B
1 reviews | Active since May 2020
19 Sept 2024, 12:46
What’s happened to AVIS?
It used to be the car hire place!! Now whether you rent in JHB or CT they never have cars. The staff get embarrassed. There is never anyone to check your car before you leave but as sure as hell there are lots of staff to check the car. What happened Avis? I am a preferred customer!!!
Helpful (0)
Replies (4)0
Replies (4)
Avis's replyOfficial
19 Sept 2024, 16:14Hi Linds
Thank you for sharing your feedback with us. We genuinely understand your frustration, especially as a preferred customer. We want to assure you that we strive to have a vehicle available for everyone who makes a booking with us. During our busiest times of the year, we do experience higher demand, which can lead to quicker depletion of our fleet. We do our best to source available vehicles from nearby branches, but sometimes they are unable to assist.
Regarding the check-out process, we ensure that each vehicle is inspected before it is prepared for your rental. Any irregularities are noted on your signed contract, and we encourage all customers to check the vehicle thoroughly before leaving the airport. If you notice anything that needs attention, our agents are available at the gate to assist you.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Thank you.
Avis Team
Thank you for sharing your feedback with us. We genuinely understand your frustration, especially as a preferred customer. We want to assure you that we strive to have a vehicle available for everyone who makes a booking with us. During our busiest times of the year, we do experience higher demand, which can lead to quicker depletion of our fleet. We do our best to source available vehicles from nearby branches, but sometimes they are unable to assist.
Regarding the check-out process, we ensure that each vehicle is inspected before it is prepared for your rental. Any irregularities are noted on your signed contract, and we encourage all customers to check the vehicle thoroughly before leaving the airport. If you notice anything that needs attention, our agents are available at the gate to assist you.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Thank you.
Avis Team
Avis's reply19 Sept 2024, 16:14
Official
Hi Linds
Thank you for sharing your feedback with us. We genuinely understand your frustration, especially as a preferred customer. We want to assure you that we strive to have a vehicle available for everyone who makes a booking with us. During our busiest times of the year, we do experience higher demand, which can lead to quicker depletion of our fleet. We do our best to source available vehicles from nearby branches, but sometimes they are unable to assist.
Regarding the check-out process, we ensure that each vehicle is inspected before it is prepared for your rental. Any irregularities are noted on your signed contract, and we encourage all customers to check the vehicle thoroughly before leaving the airport. If you notice anything that needs attention, our agents are available at the gate to assist you.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Thank you.
Avis Team
Thank you for sharing your feedback with us. We genuinely understand your frustration, especially as a preferred customer. We want to assure you that we strive to have a vehicle available for everyone who makes a booking with us. During our busiest times of the year, we do experience higher demand, which can lead to quicker depletion of our fleet. We do our best to source available vehicles from nearby branches, but sometimes they are unable to assist.
Regarding the check-out process, we ensure that each vehicle is inspected before it is prepared for your rental. Any irregularities are noted on your signed contract, and we encourage all customers to check the vehicle thoroughly before leaving the airport. If you notice anything that needs attention, our agents are available at the gate to assist you.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Thank you.
Avis Team
LB
Linds B's updateReviewer Update
20 Sept 2024, 07:00Sorry Avis this is such a lame excuse. If you know a customer has booked a car there should be one for me, Secondly it is not up to the customer to point out problems/scratches to you. If you checked everything thoroughly as you do when the car is handed in, you will know scratches/dent marks already. You so quick to nail your customer. Do your job properly and dont send off such mickey mouse replies to a loyal customer. Do something about your service
LB
Linds B's update20 Sept 2024, 07:00
Reviewer Update
Sorry Avis this is such a lame excuse. If you know a customer has booked a car there should be one for me, Secondly it is not up to the customer to point out problems/scratches to you. If you checked everything thoroughly as you do when the car is handed in, you will know scratches/dent marks already. You so quick to nail your customer. Do your job properly and dont send off such mickey mouse replies to a loyal customer. Do something about your service
Avis's replyOfficial
20 Sept 2024, 08:26Hi Linds,
We appreciate your feedback in the matter and we will send to our branch managers.
Thank you.
Avis Team
We appreciate your feedback in the matter and we will send to our branch managers.
Thank you.
Avis Team
Avis's reply20 Sept 2024, 08:26
Official
Hi Linds,
We appreciate your feedback in the matter and we will send to our branch managers.
Thank you.
Avis Team
We appreciate your feedback in the matter and we will send to our branch managers.
Thank you.
Avis Team
LB
Linds B's updateReviewer Update
20 Sept 2024, 08:43Well lets see if you do!!! Will see when i hire a car next week
LB
Linds B's update20 Sept 2024, 08:43
Reviewer Update
Well lets see if you do!!! Will see when i hire a car next week