TE
Telani E
1 reviews | Active since Jan 2015
10 Feb 2026, 12:50
WATCH OUT FOR AVIS!
I have never experienced issues with Avis before. Previously, the deposit has always been taken as a temporary hold on the account and released within a few days once the vehicle is returned.
Last week, I phoned twice to follow up on this matter. Today, when I called again, I was informed that the funds were no longer on hold and had already been processed to Avis. This is the first time this information has been communicated to me.
Why was this not disclosed during my calls last week? Had I been informed earlier, I would have understood the delay. Instead, I am now being told—after multiple follow-ups—that I must wait even longer for my own money to be refunded.
This situation is completely unacceptable, and I expect a clear explanation as well as urgent resolution.
Helpful (0)
Replies (10)0
Replies (10)
Avis's replyOfficial
11 Feb 2026, 06:00Dear Customer,
We apologise for the frustration caused and for the lack of clear communication regarding your deposit. This is not the level of service we aim to provide.
We have noted your rental agreement details and are urgently escalating this matter with the relevant team. We will provide feedback as soon as possible.
Kind regards,Avis Customer Service Team
We apologise for the frustration caused and for the lack of clear communication regarding your deposit. This is not the level of service we aim to provide.
We have noted your rental agreement details and are urgently escalating this matter with the relevant team. We will provide feedback as soon as possible.
Kind regards,Avis Customer Service Team
Best regards,
Avis's reply11 Feb 2026, 06:00
Official
Dear Customer,
We apologise for the frustration caused and for the lack of clear communication regarding your deposit. This is not the level of service we aim to provide.
We have noted your rental agreement details and are urgently escalating this matter with the relevant team. We will provide feedback as soon as possible.
Kind regards,Avis Customer Service Team
We apologise for the frustration caused and for the lack of clear communication regarding your deposit. This is not the level of service we aim to provide.
We have noted your rental agreement details and are urgently escalating this matter with the relevant team. We will provide feedback as soon as possible.
Kind regards,Avis Customer Service Team
Best regards,
TE
Telani E's updateReviewer Update
11 Feb 2026, 15:36You send a private reply; however, I have not received any feedback, and the funds have not yet been reflected in my account.
TE
Telani E's update11 Feb 2026, 15:36
Reviewer Update
You send a private reply; however, I have not received any feedback, and the funds have not yet been reflected in my account.
Avis's replyOfficial
11 Feb 2026, 20:16Good Afternoon, Please note that previously our holding deposit was us holding auth on the your account and the amount would be released automatically by your bank, our system has changed were we debit the amount from your account and refund it as a credit back to their account, please note that we process the refund within 7 working days and once the refund is processed the amount will reflect in their account within 7-10 working days, we do apologise that this was not explained when you first called.
Best regards,
Avis's reply11 Feb 2026, 20:16
Official
Good Afternoon, Please note that previously our holding deposit was us holding auth on the your account and the amount would be released automatically by your bank, our system has changed were we debit the amount from your account and refund it as a credit back to their account, please note that we process the refund within 7 working days and once the refund is processed the amount will reflect in their account within 7-10 working days, we do apologise that this was not explained when you first called.
Best regards,
TE
Telani E's updateReviewer Update
12 Feb 2026, 08:39It is concerning that the version of the refund has changed after the vehicle was rented and now that my deposit is back due to me. This conduct remains highly unprofessional and reflects poorly on Avis. It raises the question of whether Discovery is aware of the standards and service levels being delivered by the vehicle rental partner they have chosen to work with.
TE
Telani E's update12 Feb 2026, 08:39
Reviewer Update
It is concerning that the version of the refund has changed after the vehicle was rented and now that my deposit is back due to me. This conduct remains highly unprofessional and reflects poorly on Avis. It raises the question of whether Discovery is aware of the standards and service levels being delivered by the vehicle rental partner they have chosen to work with.
Avis's replyOfficial
15 Feb 2026, 00:09Dear Telani,
We sincerely apologise for the frustration and for the confusion caused regarding the change in our deposit processing system. We understand how this may have created uncer*****y, particularly as this was not clearly communicated at the time of rental.
Please be assured that your refund is being processed in line with our updated system timelines. We have escalated your matter internally to ensure clarity and priority handling. A member of our team will provide direct feedback to you as soon as possible.
We value our partnerships and customer relationships, and your feedback has been noted seriously.
Kind regards,
Avis Customer Service Team
We sincerely apologise for the frustration and for the confusion caused regarding the change in our deposit processing system. We understand how this may have created uncer*****y, particularly as this was not clearly communicated at the time of rental.
Please be assured that your refund is being processed in line with our updated system timelines. We have escalated your matter internally to ensure clarity and priority handling. A member of our team will provide direct feedback to you as soon as possible.
We value our partnerships and customer relationships, and your feedback has been noted seriously.
Kind regards,
Avis Customer Service Team
Best regards,
Avis's reply15 Feb 2026, 00:09
Official
Dear Telani,
We sincerely apologise for the frustration and for the confusion caused regarding the change in our deposit processing system. We understand how this may have created uncer*****y, particularly as this was not clearly communicated at the time of rental.
Please be assured that your refund is being processed in line with our updated system timelines. We have escalated your matter internally to ensure clarity and priority handling. A member of our team will provide direct feedback to you as soon as possible.
We value our partnerships and customer relationships, and your feedback has been noted seriously.
Kind regards,
Avis Customer Service Team
We sincerely apologise for the frustration and for the confusion caused regarding the change in our deposit processing system. We understand how this may have created uncer*****y, particularly as this was not clearly communicated at the time of rental.
Please be assured that your refund is being processed in line with our updated system timelines. We have escalated your matter internally to ensure clarity and priority handling. A member of our team will provide direct feedback to you as soon as possible.
We value our partnerships and customer relationships, and your feedback has been noted seriously.
Kind regards,
Avis Customer Service Team
Best regards,
TE
Telani E's updateReviewer Update
24 Feb 2026, 12:08More than 3 weeks after I gave the rental back.. and still NO deposit refunded back to me.
TE
Telani E's update24 Feb 2026, 12:08
Reviewer Update
More than 3 weeks after I gave the rental back.. and still NO deposit refunded back to me.
Avis's replyOfficial
25 Feb 2026, 12:14Good day Telani,
We apologise for the delay and understand your frustration.
Your matter has been re-escalated to the relevant team for urgent attention. We will revert once feedback is received.
We apologise for the delay and understand your frustration.
Your matter has been re-escalated to the relevant team for urgent attention. We will revert once feedback is received.
Best regards,
Avis's reply25 Feb 2026, 12:14
Official
Good day Telani,
We apologise for the delay and understand your frustration.
Your matter has been re-escalated to the relevant team for urgent attention. We will revert once feedback is received.
We apologise for the delay and understand your frustration.
Your matter has been re-escalated to the relevant team for urgent attention. We will revert once feedback is received.
Best regards,
Avis's replyOfficial
27 Feb 2026, 15:16Good day,
Please note that your refund was processed on 11 February. Upon investigation with our Finance team, we identified an error affecting refunds processed on that date.
The batch has since been resubmitted, and the funds will reflect within 7–10 working days, subject to your bank’s processing times.
We apologise for the inconvenience caused and appreciate your patience.Kind regards.
Please note that your refund was processed on 11 February. Upon investigation with our Finance team, we identified an error affecting refunds processed on that date.
The batch has since been resubmitted, and the funds will reflect within 7–10 working days, subject to your bank’s processing times.
We apologise for the inconvenience caused and appreciate your patience.Kind regards.
Best regards,
Avis's reply27 Feb 2026, 15:16
Official
Good day,
Please note that your refund was processed on 11 February. Upon investigation with our Finance team, we identified an error affecting refunds processed on that date.
The batch has since been resubmitted, and the funds will reflect within 7–10 working days, subject to your bank’s processing times.
We apologise for the inconvenience caused and appreciate your patience.Kind regards.
Please note that your refund was processed on 11 February. Upon investigation with our Finance team, we identified an error affecting refunds processed on that date.
The batch has since been resubmitted, and the funds will reflect within 7–10 working days, subject to your bank’s processing times.
We apologise for the inconvenience caused and appreciate your patience.Kind regards.
Best regards,
TE
Telani E's updateReviewer Update
27 Feb 2026, 15:24Unacceptable and far below professional standards!!!
TE
Telani E's update27 Feb 2026, 15:24
Reviewer Update
Unacceptable and far below professional standards!!!
Avis's replyOfficial
04 Mar 2026, 07:51Good day Telani,
Please confirm whether the refund has reflected in your account. If not, kindly let us know so that we may assist further.
Kind regards,Avis Customer Service
Please confirm whether the refund has reflected in your account. If not, kindly let us know so that we may assist further.
Kind regards,Avis Customer Service
Best regards,
Avis's reply04 Mar 2026, 07:51
Official
Good day Telani,
Please confirm whether the refund has reflected in your account. If not, kindly let us know so that we may assist further.
Kind regards,Avis Customer Service
Please confirm whether the refund has reflected in your account. If not, kindly let us know so that we may assist further.
Kind regards,Avis Customer Service
Best regards,