1 reviews | Active since Sept 2024
Very Unhelpful & dishonest service
We had the WORST experience with Avis East London We received a car at night with no one to help with a pre-inspection. We returned the car 4days later. The moment we stoped the inspection person noticed a scratch underneath the front bumper. (WE DID NOT SCRATCH THE CAR) The next week we received a notification via sms that we will be charged R13 000.00 in damages. On Tuesday we received a call from them saying they did a pre-inspection before we arrived and we are at fault. We asked to receive a full damage report with the photos taken before paying the fee. Straight after we hung up the call we had 2 failed transactions where they tried to deduct the money from our account without our permission. This morning (Thursday) we still haven't received the reports or photos and again another transaction has tried to go through.
We are struggling to get through to Avis and are now tired of trying.
What pathetic and unhelpful service!
Thank you for contacting us,
Please assist us with the rental agreement number for us to assist you further.
Thank you.
Avis Team.
Thank you for contacting us,
Please assist us with the rental agreement number for us to assist you further.
Thank you.
Avis Team.
We have sent your query to the branch manager to investigate the damage charge, and we will advise with feedback.
Avis team.
We have sent your query to the branch manager to investigate the damage charge, and we will advise with feedback.
Avis team.