Very unhappy with AVIS

<p> </p> <p>I rented a car from Avis Hatfield from 10 July 2017 to 21 July 2017. When the guy gave me the car he indicated that the car has scratches/damages on both front doors (left and right – will attach the paper).</p> <p>I arranged with Avis to be at Queenwood panel beaters on the 21st at 13:45, I left at 14:00 and no one from Avis was there to get the car. Outsurance and Avis said that I can leave the rental car at the panel beaters, they will get the car from them.</p> <p>On the 24th I received a call from Avis (I could not answer as I was in a meeting). The lady from Avis left me a voice note (laughing because she could not pronounce my surname) so in this laughing message she also said that there is damages on the car door that I rented. I phoned back the afternoon and no one answered, I phoned again the Tuesday morning no answer. I phoned the Friday again 28th, I spoke to Thabile. She said that she can’t help me, but she will get someone to phone me back (I asked to speak the manager) she was also not it). No one phoned back.</p> <p>I really feel this is unacceptable, I need my deposit back urgently.</p> <p>I drove the car 4 times in the 12 days I had it. No damages was done to the car while I had it.</p> <p>Can someone please come back to me urgently (preferably a manager).</p> <p> </p> <p>They rep****:</p> <p>Please be advised that a letter of cancellation has been forwarded to the customer's bank requesting all amounts be reversed back to their available balance as on our site we are unable to see any debits as well.<br />Please note that when funds are released a notification will not be received as this is not a credit or deposit. This only is applicable should the bank indicate that there are still funds pending. The funds will appear within 24/48 business hours.</p> <p>Please note that we did not charge you for the damages ,We apologies for the inconvenience caused.</p> <p> </p> <p>I Phoned FNB 4 Aug - they havent received any letter from AVIS to release the money back in my acc.</p> <p> </p> <p>I mailed then again 09:20</p> <p>Good morning,</p> <p> </p> <p>I spoke to FNB now and they confirmed that they have not received any letter from you to release the funds back in my account.</p> <p>I also see that there is an extra amount of R43.95 that was taken by Avis from my account.</p> <p>Please sort this out today. As I’m really not happy about this and will take this further.</p> <p>Its 12:59 - still no reply.</p>