Very unhappy Avis customer

In Feb 2017 I made use of a rental car provided by Avis Bloemfontein. This was the first time I ever made use of this service. The day that the car was delivered to me, there was heavy rain. I was asked to sign the document. NO INSPECTION OF THE VEHICLE WERE DONE ON THAT DAY. Otherwise we would have been soaking wet from inspecting the car in the rain. That next morning I saw marks on the seats and the car was still dirty between the front seats. I did not raise alarm over this. The day before I returned the vehicle I had it washed inside and out. I have my own cleaning business, so i thought taking out the marks on the seat will be no trouble. When the employee came to collect the car he walked around just glancing over the car and immediately stopped at the front bumper at the bottom, were there very tiny chip marks. (He basically walked over there, as if he knew of these marks.) I wrote on the form that I do not have any knowledge about these small chip marks. He assured me that someone at the office will contact me about this. I immediately phoned and spoke to a lady at Avis Bloemfontein, informing her of this. She told me not to worry, as they will get back to me. It took months of emails and phone calls, trying to find out what is happening and when I'll be receiving my deposit back. Out of the blue, I received a sms stating I have to pay an additional R980 for the repair of this vehicle. Again it was a struggle to find someone to help us, every time they say they will come back to me, no one did. After a long struggle I was told to email my complaint to Petro Lourens at Avis Bloemfontein on 19 April. I received a reply from Petro saying that she reported my concerns to the branch and will revert to me on receipt of their response. 13 June 2017 I emailed Petro again because I still had no reply on this matter. She apologized and said she will follow up ASAP. 20 June 2017 I mailed her again wanting to know if she had some feedback. She rep**** that the branch manager requested the documents and are busy investigating. 18 Aug 2017 I emailed Perto again because I was still waiting for a response. By this time I was very unhappy. She rep**** with a email that she sent to a Michelle and cc me in, asking for a response. On 22 Aug i received a email saying...... See attached qce - no damage when the customer took the vehicle. HAVE YOU NOT READ MY COMPLAINT!!!!!! My problem was that the car was not inspected with me, the employee that came to collect the car treated it as if he knew about this marks. Note that the car was not even properly cleaned, including the seats when delivered to me.

I will not accept this poor investigation or poor service. The chips are so small you cannot even see them unless you look closely. The I get charged R980 and they keep my deposit. These marks was present with delivery that is why no inspection was done. Someone slipped up with the previous rental client and now it is getting blamed on me. How did the next employee know where exactly to find these small chips.

I really hope that someone can help me with this. It has been the worst experience and service I ever received. Please HELP