Very poor service

My daughter had an Avis car while her's was being repaired. She incurred a speeding fine which she was prepared to pay for. All Ruan Nagel at Avis had to do was send her the fine and case closed. But no he had to return the fine to Metro for change of details, for what purpose is beyond me, and for that wonderful gesture a admin fee of R 325.00 had to be paid for something that Avis wanted. This is a money making scheme of the highest order. Perhaps there are more people out there who have had the same with Avis, now is the time to speak out or even better seek an alternative. Incidentely i tried to speak to Ruan today for clarification but was told he was on lunch. At the time of writing, still no contact, perhaps he is still on lunch. Also, despite being told not to do so my daughter's account was debited with an amount of R 334.78 . Is there somebody in Banking that can say whether that is legal or not.