Very Poor or Non-Existent Customer Service

Rented a car from Avis on the 6th of December, accused of scratching it of which I couldn't properly assess as I picked it up at night and the said scratch was very minor for the eye to see at night and prevailing inclement weather conditions at that time. Despite a formal communique explaining the circumstances, customer input is irrelevant to them. Charged a fee for it of R860.87, refused balance of my deposit of R3314.67 up until now despite numerous requests to Avis to release it.

They take their time to respond to customer complaints with no ownership or management courtesy to properly resolve issues. Poor case management process.

If you want your peace, avoid them at all costsq