Very bad Experience ( Never recieved my deposit back)

Good day

I had the worst experience ever with Avis. I first made a booking with Avis online and got my quote and made the booking. Then the day I got to Avis and needed to make my payment they decided that they are going to charge me an extra amount of money just because I paid with my bank card and not the person who’s licence we had to give and she was the regular driver that week. My licence states that I can only drive Automatic cars, so we had to make my girlfriend the regular driver, but still Avis decided to charge me extra amount of money to add me as a driver but I’m not allowed to drive a manual cars that was my first problem with them to charge me for something I can not even do and then when I dropped of the car at the end of my vacation they said that my deposit I paid , would be paid back in 7 to 14 working days. I still have not received my deposit money back and it has been over a month now. I did phone them sometime during this time and asked when I would receive my deposit they said that they needed to take money from my deposit to pay for an expensive valet of the car which I did not know anything about. Their words were that the person who helped me should have told me that I should take the car for a wash before dropping it off, that person did not tell me or show me any Terms and conditions that I should have read according to them but this person just told me to sign on the Computer itself. After all this time Avis emailed me and said that I should now also pay 5 Fines that I accord in this week which I had no problem with, but what Avis did they debited my bank account without my consent for an amount of R1625 for admin fees and then they said that it’s my responsibility to pay the Fines and sort it out with metro so actually they did not do any admin. There reason when I called them was the admin fees was because they had to tell metro who the regular driver was for the week the Fines was issued. According to me that is nothing to do with admin stuff, and by taking admin fees on all 5 fines is unacceptable cause the fines were all registered to one Person. I tried contacting Avis during the week but they said that they could not help me at this time and that is their answer every time I phoned them. I should have gotten my deposit back for an amount of about R2000 but they just decided that they are not going to pay anything back for an unknown reason that not even themselves can tell me. Also in the case of the fees they could have taken it from the deposit money they owe me, but instead they debited my account for that money as well. I have been struggling with avis for more than a month now and would please Like someone to assist me with this please. I would never use Avis again due this bad experience and very poor service I received from them.

Kind Regards