LN
Lungile N
1 reviews | Active since Oct 2024
12 Oct 2024, 18:18
vehicle deposit return
worst experience after reviewing because they refuse to give me my deposit of R5000 for a vehicle i returned on 25th of September 2024 today its 12th october 2024. I was suppose to wait for 10 working days.They said they take the matter seriously never got even a call from them they just wrote a message here. I think I have to report them to NCR and send my lawyers and consumer right council and maybe storytime on tick tok seems like its the only power we have as customer. I thought they will respond when i publish my grievance here but its clear they don't care about their customers.
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Avis's replyOfficial
14 Oct 2024, 08:07Dear Lungile,
Thank you for getting in touch.
We apologize for the ongoing frustration and disappointment you've experienced. We understand how important your deposit is, and we regret the delay. While the initial timeframe given was 10 working days, it is clear that we have failed to meet your expectations, and for that, we are truly sorry.
We take this matter seriously and are escalating it internally to ensure it receives the immediate attention it deserves.
Kind Regards
The Avis Team
Thank you for getting in touch.
We apologize for the ongoing frustration and disappointment you've experienced. We understand how important your deposit is, and we regret the delay. While the initial timeframe given was 10 working days, it is clear that we have failed to meet your expectations, and for that, we are truly sorry.
We take this matter seriously and are escalating it internally to ensure it receives the immediate attention it deserves.
Kind Regards
The Avis Team
Avis's reply14 Oct 2024, 08:07
Official
Dear Lungile,
Thank you for getting in touch.
We apologize for the ongoing frustration and disappointment you've experienced. We understand how important your deposit is, and we regret the delay. While the initial timeframe given was 10 working days, it is clear that we have failed to meet your expectations, and for that, we are truly sorry.
We take this matter seriously and are escalating it internally to ensure it receives the immediate attention it deserves.
Kind Regards
The Avis Team
Thank you for getting in touch.
We apologize for the ongoing frustration and disappointment you've experienced. We understand how important your deposit is, and we regret the delay. While the initial timeframe given was 10 working days, it is clear that we have failed to meet your expectations, and for that, we are truly sorry.
We take this matter seriously and are escalating it internally to ensure it receives the immediate attention it deserves.
Kind Regards
The Avis Team