Utterly DISRECTFUL and RUDE Staff Member at Avis Zambezi

<p>My husband and I went to Avis Zambezi to fetch a courtesy car reserved for us by our insurance after our car Ford Fiesta was in an accident on 14/08/16. We were initially assisted by a very friendly and helpful staff member Tebogo but when we found out that our insurance had mistakenly booked us a group A whilst we are covered for group B. We contacted the insurance and they told us they would sort it out.</p> <p> </p> <p>A very arrogant, disrespectful and rude lady by the name of Khanya took over from Tebogo. She contacted Avis headoffice to get confirmation to change our reservation to a group B and head office confirmed this. This lady then tells us she has a Ford Fiesta available and asks if it was ok, my husband (being traumatized from the weekend) was a bit sceptical about it for obvious reasons because it was the same car that got into an accident. we asked if they had another car besides that and explained our reasons, this lady then tells us, and i quote "dont make your problems ours". We both paused a bit because we still couldn't believe what we were hearing. I told the lady that we were paying for the services and as such deserve to be comfortable with our choice of car, she told us we were not paying them the insurance was.</p> <p> </p> <p>Now being stressed out because your car was in an accident, the last thing you need from a service provider who deals with clients on a daily basis is such rudeness. We pay our insurance a lot of money to receive quality service and to ensure that when we come across a stressful situation such as this we have empathetic staff. I demand an apology from Avis Zambesi because Khanya is a representative of the brand and should be trained on customer care and courtesy. If she was comfortable enough to say such to my face, i can only imagine how many other clients she offends daily. The very insurance that she assumes supposedly pays them, is only doing so because i do not default on my monthly premiums.</p> <p> </p> <p>I sent Avis an email informing them of the incident and still have not received a response. I've never received such terrible service from Avis and i have a good mind of cutting all ties with them going forward because i rent out their cars everytime when i travel.</p> <p>Khanya, if you cannot work with people and cannot be courteous to your customers then maybe you should step out of the office and wash the cars in the parking lot were you wont have to deal with clients. Learn some manners...</p> <p> </p> <p>Tsholo Modise</p> <p>A client Disdained</p>