GC
Gwen C
1 reviews | Active since Apr 2022
09 Jun 2026, 10:29
Useless
Avis will do anything to prevent payment of the deposit back to people when cars are hired. They charge for previous drivers problems with the car to the current people that hire the cars.
You will find a standard response to complaints. We are sorry to hear about your experience or something to that effect and they tell you to contact them except there are no contact details on who to deal with. It is impossible to find the correct people to deal with or people who actually give a hoot.
Please be aware people find someone else to rent a car from they are obviously trying to recoup money because the company needs finance and they can only do it this way.
There is someone and no one and everyone that cannot help with anything. It's pointless to speak to this useless company who don't give a rats..... They are only interested in not paying.
Check the response I get they are to useless to even respond properly. Use this as a marker before you hire a car from them.
Helpful (0)
Replies (6)0
Replies (6)
Avis's replyOfficial
09 Jun 2026, 18:17Good day, Gwen,
We are sorry to hear about your experience and the concerns raised regarding your rental.
Kindly provide your rental agreement number so that we can escalate your query to the relevant team for investigation. We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
We are sorry to hear about your experience and the concerns raised regarding your rental.
Kindly provide your rental agreement number so that we can escalate your query to the relevant team for investigation. We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
Avis's reply09 Jun 2026, 18:17
Official
Good day, Gwen,
We are sorry to hear about your experience and the concerns raised regarding your rental.
Kindly provide your rental agreement number so that we can escalate your query to the relevant team for investigation. We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
We are sorry to hear about your experience and the concerns raised regarding your rental.
Kindly provide your rental agreement number so that we can escalate your query to the relevant team for investigation. We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
GC
Gwen C's updateReviewer Update
09 Jun 2026, 18:25This is exactly what I mean the generic reply and no one to contact and no one to help just a stupid useless reply. Avis gives everyone these replies and makes sure that they can't be contacted. Start acting like a company not a bunch of hideaway rats
GC
Gwen C's update09 Jun 2026, 18:25
Reviewer Update
This is exactly what I mean the generic reply and no one to contact and no one to help just a stupid useless reply. Avis gives everyone these replies and makes sure that they can't be contacted. Start acting like a company not a bunch of hideaway rats
Avis's replyOfficial
09 Jun 2026, 19:28Good day, Gwen,
We are sorry to hear that you remain dissatisfied with your experience and our response.
Our intention is not to avoid accountability, but to obtain the necessary information required to investigate a specific rental and provide accurate feedback. Without a rental agreement number or booking details, we are unable to locate the rental record and escalate the matter appropriately.
Should you wish for us to investigate your concerns, please provide your rental agreement number and we will escalate the matter to the relevant team for review.
Kind regards,
AVIS Southern Africa.
We are sorry to hear that you remain dissatisfied with your experience and our response.
Our intention is not to avoid accountability, but to obtain the necessary information required to investigate a specific rental and provide accurate feedback. Without a rental agreement number or booking details, we are unable to locate the rental record and escalate the matter appropriately.
Should you wish for us to investigate your concerns, please provide your rental agreement number and we will escalate the matter to the relevant team for review.
Kind regards,
AVIS Southern Africa.
Avis's reply09 Jun 2026, 19:28
Official
Good day, Gwen,
We are sorry to hear that you remain dissatisfied with your experience and our response.
Our intention is not to avoid accountability, but to obtain the necessary information required to investigate a specific rental and provide accurate feedback. Without a rental agreement number or booking details, we are unable to locate the rental record and escalate the matter appropriately.
Should you wish for us to investigate your concerns, please provide your rental agreement number and we will escalate the matter to the relevant team for review.
Kind regards,
AVIS Southern Africa.
We are sorry to hear that you remain dissatisfied with your experience and our response.
Our intention is not to avoid accountability, but to obtain the necessary information required to investigate a specific rental and provide accurate feedback. Without a rental agreement number or booking details, we are unable to locate the rental record and escalate the matter appropriately.
Should you wish for us to investigate your concerns, please provide your rental agreement number and we will escalate the matter to the relevant team for review.
Kind regards,
AVIS Southern Africa.
GC
Gwen C's updateReviewer Update
10 Jun 2026, 12:46I rented a car through outsurance claim ***
First there were marks on two of the mags when I received the car I have photo graphs. I showed your driver that dropped the car off he gave us a form which I had to sign he told me he had made a note. He obviously didn't but I have photos of that day the time they were taken you can check against the delivery.
The driver that came to fetch the car would not even listen to what we were trying to tell him he just phoned whomever and turned his back on us and then when he took the car he said they will see when the vehicle goes back. He told us he didn't want the photos. He was too busy speaking to his friend. My husband then gets an SMS telling him he will get a refund of R693.60 of R2000. The drivers treated us like we didn't exist Asif we were an irritation. Now we are paying for someone else's mess . I returned the car in pristine condition and I wonder how many other people will be paying for the same thing. Avis couldn't give a ......
They will not sort this out they will keep on taking money from everyone else that hires the car after us. Guaranteed nothing will be done because they don't seem to care or know up from down putting it in a very nice way. I'm sure there are a very small percentage of any that get their full deposit back. This needs to be highlighted on television just like their ads but people need to be warned go to another car hire company because Avis will never accept accountability and their drivers can do what they like and treat people how they please.
First there were marks on two of the mags when I received the car I have photo graphs. I showed your driver that dropped the car off he gave us a form which I had to sign he told me he had made a note. He obviously didn't but I have photos of that day the time they were taken you can check against the delivery.
The driver that came to fetch the car would not even listen to what we were trying to tell him he just phoned whomever and turned his back on us and then when he took the car he said they will see when the vehicle goes back. He told us he didn't want the photos. He was too busy speaking to his friend. My husband then gets an SMS telling him he will get a refund of R693.60 of R2000. The drivers treated us like we didn't exist Asif we were an irritation. Now we are paying for someone else's mess . I returned the car in pristine condition and I wonder how many other people will be paying for the same thing. Avis couldn't give a ......
They will not sort this out they will keep on taking money from everyone else that hires the car after us. Guaranteed nothing will be done because they don't seem to care or know up from down putting it in a very nice way. I'm sure there are a very small percentage of any that get their full deposit back. This needs to be highlighted on television just like their ads but people need to be warned go to another car hire company because Avis will never accept accountability and their drivers can do what they like and treat people how they please.
GC
Gwen C's update10 Jun 2026, 12:46
Reviewer Update
I rented a car through outsurance claim ***
First there were marks on two of the mags when I received the car I have photo graphs. I showed your driver that dropped the car off he gave us a form which I had to sign he told me he had made a note. He obviously didn't but I have photos of that day the time they were taken you can check against the delivery.
The driver that came to fetch the car would not even listen to what we were trying to tell him he just phoned whomever and turned his back on us and then when he took the car he said they will see when the vehicle goes back. He told us he didn't want the photos. He was too busy speaking to his friend. My husband then gets an SMS telling him he will get a refund of R693.60 of R2000. The drivers treated us like we didn't exist Asif we were an irritation. Now we are paying for someone else's mess . I returned the car in pristine condition and I wonder how many other people will be paying for the same thing. Avis couldn't give a ......
They will not sort this out they will keep on taking money from everyone else that hires the car after us. Guaranteed nothing will be done because they don't seem to care or know up from down putting it in a very nice way. I'm sure there are a very small percentage of any that get their full deposit back. This needs to be highlighted on television just like their ads but people need to be warned go to another car hire company because Avis will never accept accountability and their drivers can do what they like and treat people how they please.
First there were marks on two of the mags when I received the car I have photo graphs. I showed your driver that dropped the car off he gave us a form which I had to sign he told me he had made a note. He obviously didn't but I have photos of that day the time they were taken you can check against the delivery.
The driver that came to fetch the car would not even listen to what we were trying to tell him he just phoned whomever and turned his back on us and then when he took the car he said they will see when the vehicle goes back. He told us he didn't want the photos. He was too busy speaking to his friend. My husband then gets an SMS telling him he will get a refund of R693.60 of R2000. The drivers treated us like we didn't exist Asif we were an irritation. Now we are paying for someone else's mess . I returned the car in pristine condition and I wonder how many other people will be paying for the same thing. Avis couldn't give a ......
They will not sort this out they will keep on taking money from everyone else that hires the car after us. Guaranteed nothing will be done because they don't seem to care or know up from down putting it in a very nice way. I'm sure there are a very small percentage of any that get their full deposit back. This needs to be highlighted on television just like their ads but people need to be warned go to another car hire company because Avis will never accept accountability and their drivers can do what they like and treat people how they please.
GC
Gwen C's updateReviewer Update
11 Jun 2026, 13:09I have called Avis they talk about a waiver for the car which takes most of the deposit of which we weren't told I was just given a form by the driver who delivered the car telling me everything is fine. As I said there would be a reason why we don't get our full deposit back. Well all of you have hopefully seen all this interaction with Avis would you do business with a company like this. Think very carefully. The reviews with regards to Avis are disgusting. Check the percentage of dissatisfied clients before you rent a car from them
GC
Gwen C's update11 Jun 2026, 13:09
Reviewer Update
I have called Avis they talk about a waiver for the car which takes most of the deposit of which we weren't told I was just given a form by the driver who delivered the car telling me everything is fine. As I said there would be a reason why we don't get our full deposit back. Well all of you have hopefully seen all this interaction with Avis would you do business with a company like this. Think very carefully. The reviews with regards to Avis are disgusting. Check the percentage of dissatisfied clients before you rent a car from them
Avis's replyOfficial
11 Jun 2026, 16:57Good day, Gwen,
We apologise for the inconvenience and frustration caused.
Please note that your query has been escalated to the relevant team for investigation. We will provide an update once feedback has been received.
Kind regards,AVIS Southern Africa
We apologise for the inconvenience and frustration caused.
Please note that your query has been escalated to the relevant team for investigation. We will provide an update once feedback has been received.
Kind regards,AVIS Southern Africa
Avis's reply11 Jun 2026, 16:57
Official
Good day, Gwen,
We apologise for the inconvenience and frustration caused.
Please note that your query has been escalated to the relevant team for investigation. We will provide an update once feedback has been received.
Kind regards,AVIS Southern Africa
We apologise for the inconvenience and frustration caused.
Please note that your query has been escalated to the relevant team for investigation. We will provide an update once feedback has been received.
Kind regards,AVIS Southern Africa