Use Avis if you want to miss your flights

Used AVIS to hire a car in Cape Town. The check out service, not too bad, we had a very helpful gentleman who took my phone and assisted with the 1000 images that have to be taken from your phone and Whatsapp'd to Avis on their system. The issue we had was on our return and the lack of customer service since then.

On returning our vehicle there are 100 Avis employees standing around the drop off car ports, not one if them directing us to any specific bay or telling us where to park so we follow the car ahead of us and stop under the avis carport, to be told once we have parked and have left the vehicle no we need to move and park behind another vehicle, no assistance in directing all the foot traffic around the vehicle because others are leaving their car and walking around these bays as well as the other 100 lost Avis souls walking around acting busy but not helping, so this takes us an extra 15 minutes to finally park. Then on to the ridiculous check in service you have to do now on the vehicle when returning it, how many pictures of the vehicle do we need to spend time taking when in a tight space around moving vehicles and people, taking up 20minutes of our time instead of just letting one of the 100 people around us assist with the check in. It used to be so easy to simoly drop of the vehicle and leave so you can not stress about catching your flight, but nooe now we must do the work for Avis after being charged crazy amounts already to hire the vehicle, surely this is a process that can be skipped because im sure manier people, just like us end up in trouble with the airline and missing flights costing us 1000s extra because Avis drop off takes an extra 30minutes, extremely disappointed and dissatisfied with our experience. We hired a vehicle on the 13th of March, returned 16 March and i still have a hold on a big sum of money that may become my next fight from the other reviews i see left here.