USE AN ALTERNATIVE CAR RENTAL COMPANY

For 14 Years myself and my family have supported Avis when traveling for either business or leisure. Every single time there waa an issue with the auth hold and its evident by reading all these reviews that its not an isolated incident. I tried their mini lease service and the service, after service and vehicle was absolutely abhorrent!! Not only are they still "investigating" my conolaint regarding the accident damaged car that they gave me, which has a backyard machanic spray job, a below legal limit thread front left tyre and knocking sounds coming from the suspension. The motor waa booked and prepaid and I repeatedly asked if they will accept my debit card for auth which they confirmed it would, the day they delivered the vehicle they suddenly couldnt accept my card. The driver who brought the vehicle, which was still admittedly drunk feom the previous night, called into the Plett branch and handed me the ohone where a woman told me we could use any card. My father in law agreed to give his card strictly for the Auth so that we could become mobile. Fast forward about 7 weeks and we are sitting in a situation where not only we had to fight to get the auth released (this took over a month), Avis thought it fine to ********ly deduct a rental amount they saw fit for the trash car they gave us and this whilst the "investigation" is still ongoing. I have spent allot of money with calls and we keep getting empty promises and different stories. This is such an old playbook from Avis and they continue this below par service. Just look at all the reviews!!! Look at your trust index!! Avis is the car side of Eskom and Vodacom. Avis has no integrity and frankly doesnt give a horses manure. They are simply pasé and genuinely couldnt care about their clients. Its always a "we will escelate" and its clear that these "escalations" will keep escalating even after Jesus has returned. Avis thinks they can keep this up because they have been doing it for years, well I have news for you. I will now show you what happens when you keep brushing a loyal client of 13 years of and not take me seriously. You have had endless opportunities to rectify this situation, but YOU DONT CARE. What follows now is your own doing.