CS
Cedri S
1 reviews | Active since Oct 2021
28 Oct 2024, 12:57
Urgent: Unexplained Charges and Poor Customer Service Experience with Avis
This has been the most disappointing experience I've had with Avis. After booking in advance and paying both the deposit and rental fee, additional funds were deducted from my account without any invoices provided. Despite sending multiple emails to inquire about these deductions, I've received no response. When I attempt to call customer service, I'm left on hold for over 10 minutes with no answer. I still have no explanation for the R3,000 that was withdrawn from my account.
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Avis's replyOfficial
28 Oct 2024, 16:32Dear Cedri,
Thank you for bringing this to our attention.
We’re sorry to hear about the challenges you’ve experienced with us. This is far from the standard we aim to provide. Your feedback is valuable, and we take it seriously.
We will investigate the charges and ensure any outstanding refunds are processed swiftly.
Kind regards,
The Avis Team
Thank you for bringing this to our attention.
We’re sorry to hear about the challenges you’ve experienced with us. This is far from the standard we aim to provide. Your feedback is valuable, and we take it seriously.
We will investigate the charges and ensure any outstanding refunds are processed swiftly.
Kind regards,
The Avis Team
Avis's reply28 Oct 2024, 16:32
Official
Dear Cedri,
Thank you for bringing this to our attention.
We’re sorry to hear about the challenges you’ve experienced with us. This is far from the standard we aim to provide. Your feedback is valuable, and we take it seriously.
We will investigate the charges and ensure any outstanding refunds are processed swiftly.
Kind regards,
The Avis Team
Thank you for bringing this to our attention.
We’re sorry to hear about the challenges you’ve experienced with us. This is far from the standard we aim to provide. Your feedback is valuable, and we take it seriously.
We will investigate the charges and ensure any outstanding refunds are processed swiftly.
Kind regards,
The Avis Team