Urgent Complaint Regarding Service

Dear Avis OR Tambo Management,

I that I did not even have to give 1 star...

Perhaps you will respond to this!!!

I am writing to express my profound dissatisfaction with the service provided by your company on Friday, April 5th. I am deeply disappointed by the numerous shortcomings experienced throughout the day, which have left me feeling both angered and disillusioned.

Despite our van reservation, which was not honored, and my subsequent email expressing concern, I received no satisfactory response. Attempts to contact your representatives resulted in multiple instances of being placed on hold and subsequently disconnected, exacerbating my frustration.

The promised resolution, including a complimentary collection, was found to be inadequate. Despite providing clear instructions for a 5:00 pm pickup, your team arrived thirty minutes late, putting our colleagues' flight at risk. This lack of punctuality and communication reflects poorly on your company, especially in the presence of esteemed surgeons.

To compound matters, after lodging another complaint and receiving no response whatsoever, I was astonished to find that an amount of R550 was debited from my representative's credit card. I expect this amount to be promptly refunded.

I demand immediate action to address these issues and restore our confidence in your services. A prompt and comprehensive response outlining corrective measures is required. Failure to do so will result in further escalation of this matter.

I mean for crying out loud you are AVIS!!!!