LR
Lwanda R

1 reviews | Active since Oct 2015

25 Jul 2025, 11:14

Urgent assistance

Good day. I would like urgent feedback as you are now threatening with legal route whereas I have communicated with your people a number of times. Upon returning your vehicle, it was inspected and all damages signed for. I was informed that there is a non wiavable liability of R3700 and at branch level, I was told I only have to pay this amount before deposoti deduction and after deducting my depost of R2500 Id be liable for R1200. Surprisingly I have been receiving the below message. I informed both Papi and Lebo to follow up on this and to date no1 has given me any feedback. I am not going to pay anything until this is cleared to me. See below.

"Dear Renter, LREVE, Your Avis rental account E*** is due, we demand immediate attention/payment 5 065.99. Legal proceedings are in motion. Contact Lebo *** ***"

0
Replies (3)
Avis
Avis's reply25 Jul 2025, 16:05
Official
Good day Lwanda,

Thank you for reaching out. We apologize for the confusion and frustration caused.

Your rental charges are currently being reviewed, we are working to clarify the amounts billed and confirm the correct outstanding amount. 

We will be in touch shortly with a detailed response.

Thank you for your patience.

Kind regards, 
The Avis Team

LR
Lwanda R's update14 Aug 2025, 13:32
Reviewer Update
Good day Avis team.

I still haven't received any communication from you regarding my issue, I am only receiving legal warnings from Lebo Molefe who hasn't bothered to contact me regarding this issue. See below. I require immediate response from you regarding this whole confusion. When I call this number given below, no1 bothers to answer.

"LEGAL FINAL NOTICE: Dear L REVE your AVIS account E*** still reflect arrears of R 5 065.99 pay urgently and no later than the 16th of August. If your account is settled please send us proof of payment to ***.
Lebo Molefe ***"
LR
Lwanda R's update13 Jan 2026, 12:29
Reviewer Update
Good day Avis team. I have not received any feedback, It was confirmed to me that my excess was indeed R3700 at one of the branches however Lebo Molefe keeps on sending me threating sms's without sorting out my issues. Should this affect my credit record, you will be responsible in sorting that as well. ***