Unsatisfactory Service

I booked a car online using Rental.com for Avis Car Rentals in Mthatha Airport on the 16 of June, I subsequently lost the card that I used for the booking and I sent through an email to Avis Customer Care as I was advised to do so by staff at their branch in Mthatha. After sending the email I got an automated response saying that the matter will be attended to, I sent another email a month later and the matter is still not attended. The amount I paid is R1800.00. But that is not the end of it. I went to the same Avis branch (Mthatha Airport) to make a reservation and I was told that my Cheque card that I had with me was not the right one because it only had raised numbers on the front and no initials and Surname embossed, I went back to bank to request an embossed card and I had to wait 3 to 5 days for the card which meant that again I couldn’t rent a car with Avis. The new card arrived with card number and name&surname embossed on the front of the card, I made my reservation telephonically and when I went to pick up the car last Wednesday 30/07/2020 I was made to wait for 1:30 hours because they had no cars available and they were waiting for cars coming from East London. Finally I got to be assisted by a gentleman who was behind the counter who later told me that the card I had was not acceptable I begged him to try and use the card because it is a new Cheque card from Absa and it had the name and surname in front as I was told to go get a card like that before by them (AVIS), the gentleman then confirmed with his lady colleague who was also behind the counter with him. Long story short.....the lady flat out declined to assist me saying that the numbers are not raised on the front of the card but when I brought a card with raised numbers I was also turned back by the same lady.

The staff at Avis Mthatha Airport are useless to say the least.