Unsafe Avis Vehicle, No Assistance Provided, No Replacement Car — Ongoing Issue

I rented a vehicle from Avis South Africa on Thursday. On Friday, while driving on the highway, the car suddenly began swerving uncontrollably. It was clear there was a serious fault with the alignment or another safety-critical component.

I immediately called Avis. Instead of sending assistance, I was instructed to drive the unsafe vehicle all the way to their Pretoria branch — which put me at further risk.

When I arrived, I was left waiting for hours with no urgency shown, despite clearly explaining that I had business meetings and commitments.

Ultimately, Avis told me they would provide a replacement vehicle but never delivered one. I had to Uber to my engagements and have now been without a car for several days, with no contact, no resolution, and no accountability from Avis.

This experience has been unprofessional, unsafe, and unacceptable.

I request the following: • A full refund of my rental. • Reimbur*****t for all Uber/transport costs incurred. • A written apology and confirmation of an investigation into why an unsafe vehicle was provided. • Immediate resolution and clarity on the status of the replacement vehicle.

This matter remains unresolved, and the lack of communication from Avis is deeply concerning — especially given the safety risks involved.