Unresolved Refund of Rental Deposit

Dear AVIS Sandton,

I am writing to express my disappointment with the manner in which my deposit refund has been handled following the return of my rental vehicle on 17 April 2025, as per the agreed terms.

At the time of return, I was informed that the refund would be processed within 7 to 10 working days. However, as of today, 30 April 2025, I have not received the refund. Upon contacting your client service team, I was advised that the refund is still pending approval — a situation that is both unexpected and unacceptable, especially since I was not informed of any delays.

It is concerning that I am now being told to wait an additional 10 days without any prior communication or justification. I respectfully request urgent clarification and resolution of this matter.