UNPROFESSIONAL STAFF

I am extremely disappointed with the unprofessional service I received from AVIS.

I had booked and paid for a vehicle subscription on 24 April 2026, but upon collection, I was assisted by a staff member named Seelen at AVIS Rosebank, who was verifying my card details. He then went to the back room and later returned with a vague explanation that he could not release the vehicle due to a “discrepancy,” without providing any clear reason or proper explanation.

To date, I have still not received my vehicle, yet my subscription remains active and I am being charged for a service I am not receiving. It is now the 29th of April, and when I contacted AVIS regarding my refund of R11,970, I was informed that nothing has even been logged on their system.

I have also contacted customer service and am still waiting for feedback, which is completely unacceptable. This entire experience has been stressful, frustrating, and highly unprofessional.

I urgently need my refund since AVIS has failed to provide the vehicle I paid for. Customers deserve transparency, proper communication, and efficient service & none of which I have experienced.