AC
A C
1 reviews | Active since Nov 2018
18 Nov 2025, 17:01
Unprofessional services
The agent at Capetown airport, made mistakes and I had to keep correcting him. I had to swipe a few times and Eventually they debited two different amounts. I ended waiting there for an hour, just to hire a car. This was unacceptable. No one called me to tell me they removed extra money from my account. Similar to the experience I had at the airport
Helpful (0)
Replies (4)0
Replies (4)
Avis's replyOfficial
19 Nov 2025, 12:58Good A C,
Thank you for your feedback,
Please provide us with your rental agreement number for us to investigate further.
Thank you.
Avis Team.
Thank you for your feedback,
Please provide us with your rental agreement number for us to investigate further.
Thank you.
Avis Team.
Avis's reply19 Nov 2025, 12:58
Official
Good A C,
Thank you for your feedback,
Please provide us with your rental agreement number for us to investigate further.
Thank you.
Avis Team.
Thank you for your feedback,
Please provide us with your rental agreement number for us to investigate further.
Thank you.
Avis Team.
AC
A C's updateReviewer Update
22 Nov 2025, 08:50Hi
I did not receive an email with my agrreement up until now and it's been 6 days.
I am on holiday and have still not received my refund for the incorrect debit. We have used time of our holiday to call Avis over and over again, and this us still not resolved. This should not be the case, especially if people are on holiday
I only have a mva number on the key: ***3
Please could someone assist us, it has been unpleasant for us, we won't be using Avis again and will advise others about this as well.
I did not receive an email with my agrreement up until now and it's been 6 days.
I am on holiday and have still not received my refund for the incorrect debit. We have used time of our holiday to call Avis over and over again, and this us still not resolved. This should not be the case, especially if people are on holiday
I only have a mva number on the key: ***3
Please could someone assist us, it has been unpleasant for us, we won't be using Avis again and will advise others about this as well.
AC
A C's update22 Nov 2025, 08:50
Reviewer Update
Hi
I did not receive an email with my agrreement up until now and it's been 6 days.
I am on holiday and have still not received my refund for the incorrect debit. We have used time of our holiday to call Avis over and over again, and this us still not resolved. This should not be the case, especially if people are on holiday
I only have a mva number on the key: ***3
Please could someone assist us, it has been unpleasant for us, we won't be using Avis again and will advise others about this as well.
I did not receive an email with my agrreement up until now and it's been 6 days.
I am on holiday and have still not received my refund for the incorrect debit. We have used time of our holiday to call Avis over and over again, and this us still not resolved. This should not be the case, especially if people are on holiday
I only have a mva number on the key: ***3
Please could someone assist us, it has been unpleasant for us, we won't be using Avis again and will advise others about this as well.
AC
A C's updateReviewer Update
24 Nov 2025, 10:50Still no response?
AC
A C's update24 Nov 2025, 10:50
Reviewer Update
Still no response?
Avis's replyOfficial
11 Feb 2026, 06:16Good day,
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
Avis's reply11 Feb 2026, 06:16
Official
Good day,
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team