Unprofessional service

<p>On 17 Dec between 16:00 AND 18:00 I rented a car from Avis/Budget at OR Tambo to get to Centurion. I dropped off the car at Menlyn, as earlier requested by the Centurion branch, seeing that it was over the weekend.</p> <p>On Monday at 11.32 am I received an sms from Marianne Marnewick to say that the Avis/Budget rental was overdue "as the vehicle was allocated fro recovery".</p> <p>I decided to drive to Centurion Avis/Budget to sort things out. I spent an hour there while an assistant phone the Menlyn branch and spoke to Veruschka. The assistant handed the phone to me. I spoke to Veruschka over the phone and she told me that the vehicle was not their system. The assistant at Centurion told me to go to menlyn to sort the matter out. On my arrival at Menlyn a young man assisted me and fixed up the matter promptly but without ever offering any apology whatsoever. He told me that the matter has been resolved. That is all. I would think that good good customer service entails at least an apology, considering my effort and all the time wasted. Not to mention the traveling cost involved. My wife had to take time off work to assist me. She requested an official apology by email from Avis/Budget from the assistant. He agreed but simply greeted us with a blank look as we left. I am really disappointed and expected much better service from your company. Please train your reception staff about offering excellent customer service. </p>