Unprofessional Manager at East london Branch

I don't know how does Avis employ managers who are soo unprofessional and selfish towards customers as if its their family company.. I have the worst service at King Phalo Airport Branch East London by Simone Groepe whom I assume is the manager of that branch.

I have a contract with mthatha branch via Flexclub and when I booked the car I clearly stated that I will keep the car for 12 months and continue renewing, it is now due for service then I take it to the branch as I know that they do service at their warehouse, the car had minor scratches as I am aware that I will pay the excess fee when I return the car, but the manager decided that the car should not be serviced and that I need to pay the damage fee of which I had no problem with. I drove all the way from Butterworth to East London after work to pay those damages and get the car back or exchange, she then instructed her staff not to give me any car, bare in mind that car has an existing contract that I'd due to be renewed on 21/03/2025. She did not consider my time and petrol driving to East London more than 100km . And all I know is that you only pay the damages when you return the car back .

Please deal with your Unprofessional manager , that's not her family business and need to be compensated for her wasting my petrol and time visiting her branch and I told her that will be driving to the branch after work she could have fixed everything that needed to be fixed before she went home.